Feb 29, 2024

You're all set for the journey ahead – your passport is packed, your cat is fed, the lights are turned off, and the door is locked.

But hold on one second: can you bring your favourite tobacco heating device along for the trip?

We know how much you enjoy your IQOS even while away from home, so here’s everything you need to know about taking your tobacco heating device with you on the road. You can thank us later!
 
 

Getting Ready to Travel with Your Tobacco Heating Device

Let's start with the number one rule: always check if the country you’re going to allows inbound travellers to bring a tobacco heating device along. The last thing you want on your trip is to be held up at customs!

Next on the list: remember to fully charge your device before heading out – running out of battery on the road is no small inconvenience.

But what if the unexpected happens? Say you drop your device while running to catch a connecting flight, and your IQOS device starts to malfunction. Worry not, we've got you covered. You can find dedicated support for your device in our customer support section. And depending on your destination, you may have the option of visiting a local IQOS store for further assistance.

It's always good to prepare for any situation that may arise during your journey.

Consider investing in accessories for your tobacco heating device that can provide peace of mind in unpredictable circumstances. For example, an IQOS USB power adapter and charging cable compatible with different sockets will ensure you stay fully charged wherever you go. An IQOS sleeve or wrap is another handy accessory, offering protection against scratches, dust, and water damage.
 
 

Must-Have Checklist for Travelling With IQOS

It’s not a real vacation if you don’t accidentally leave something at home. For a hassle-free holiday, here's a convenient checklist of essential items for traveling with your IQOS tobacco heating device. Please note that the items may vary depending on your device model.

 

• Tobacco heating device (e.g., IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA PRIME, IQOS ORIGINALS DUO, IQOS 3 DUO, lil SOLID Ez, lil SOLID 2.0)
• IQOS USB power adapter 
• Charging cable 
• IQOS brush and cleaning tool*  
• IQOS cleaning sticks* 
• Ceramic tray 
• IQOS covers 
• IQOS sleeves and wraps

*Note: Specific cleaning tools may vary depending on your IQOS device model.
 
 

How to Accessorise Your Tobacco Heating Device for Travel

One of the standout features of IQOS devices is that you can customise them and express your individual style. Whether you're in the mood for a colour change, looking to add a touch of personality, or simply hoping to protect your device, we've got you covered with a range of accessory options. Here are some ways you can accessorise your IQOS device for your travels:
 

• Cap Swap

  Elevate your IQOS by changing the cap to match your outfit. Explore a variety of IQOS caps available in different colours and materials. Mix and match caps with your device to create your own unique combination.
   

• Outer Wrap

  Make a statement with an outer wrap for your device. Choose from an array of IQOS wraps featuring various patterns, textures, and finishes to add a personal touch.
   

• Protective Case

  Keep your device safe with a protective case. Look for an IQOS case that meets your needs, in terms of shape, size, and features. Some cases offer magnetic closures, belt clips, or wrist straps for added convenience. Additionally, certain cases are designed to hold your sticks, charger, or cleaning tool, to give you a worry-free travel experience.
   

Rules & Regulations on Tobacco Heating Device Usage in Malaysia

Public tobacco use in Malaysia is regulated under the Control of Tobacco Product Regulations 2004. The use of tobacco products is prohibited in the following areas:
 

• Indoor workplaces with central air conditioning
• Government premises
• Health, education, government, and cultural facilities
• Banks and financial institutions
• Indoor stadiums or arenas
• Restaurants
• Hotels (public areas)
• Public transport (any vehicle carrying fare-paying passengers being used on land, water, or air)
• Specific areas declared as smoke-free by the Minister of Health

 

Travelling by Plane with Your Tobacco Heating Device from Malaysia

From rushing to the airport with heavy luggage to finding the correct gate, flying can often be a stressful experience. To ease your journey, we've compiled several useful tips for bringing your tobacco heating device onboard.

 

1. Is IQOS Allowed in Airport Smoking Lounges?

Major airports like KLIA and klia2 provide designated smoking areas where you may use a tobacco heating device. To be safe, always check the airport’s guidelines or visit their website before you make the trip.

Moreover, IQOS has established its own dedicated lounges in select airports worldwide. Below are some airports with IQOS lounges to look out for:
 

• Dubai International Airport, United Arab Emirates (DXB) 
• Istanbul Airport, Turkey (IST)
• Athens International Airport, Greece (ATH)
• Zurich Airport, Switzerland (ZRH)
• Milan Malpensa Airport, Italy (MXP)
• Rome Fiumicino Airport, Italy (FCO)
• Madrid Barajas Airport, Spain (MAD)
• Lisbon Portela Airport, Portugal (LIS)
• Kansai International Airport, Japan (KIX)
• Mactan-Cebu Airport, Philippines (CEB)
• Ninoy Aquino International Airport, Philippines (MNL) 
   

2. Can You Use IQOS on a Plane?
    

Smoking, including the use of heated tobacco and electronic cigarettes (also called vape devices), is prohibited on nearly all domestic and international flights.
 

Please remember to pack your tobacco heating device in your hand luggage or carry-on bag, as many airlines prohibit them from being kept in checked baggage, for safety reasons. You should also be familiar with the airline’s rules on the allowable quantity of devices you can bring.
 

For a smooth experience through airport security checks, it's wise to verify if you need to declare your tobacco heating device and tobacco products. Be prepared to present them to security staff or to place them in a separate tray for screening. Additionally, you may be asked to demonstrate that your device is functional by turning it on.
 

In general, it's important for you to get familiar with airport regulations before your journey to ensure a hassle-free trip with your tobacco heating device.
 
 

Travelling by Car with Your Tobacco Heating Device

When it comes to road trips, there are few things more joyful than cruising down an open highway. However, when bringing your tobacco heating device along for the ride, preparation is key. Here are some things to take note of:
 

• Always charge your device fully before hitting the road, and bring a car charger that’s compatible with your device and vehicle in case of any unexpected situations. Trust us, you don’t want to run out of power in the middle of nowhere.
   
• Store your IQOS device and accessories in a secure and easily accessible location within your car. This could be in the glove compartment, centre console, or a designated storage pouch. Avoid placing them in areas where they may be exposed to direct sunlight or excessive heat.
   
• Prioritise safety and the comfort of your passengers. Never use your IQOS device while driving, to reduce the risk of accidents. Instead, take breaks during your journey to use the device in a safe and stationary manner. Also, be considerate to passengers who are pregnant, minors, or otherwise sensitive to vapour.
   

Travelling by Boat, Cruise, or Ferry with Your Tobacco Heating Device

Charting a course across the open seas to your dream destination? Bon voyage, Captain!

But before you set sail, let's ensure smooth sailing for your tobacco heating device onboard. First off, ask your boat or cruise company about their policy around using such devices at sea. Here are some tips to help you make the most of your boat trip:

• Pack your tobacco heating device in your hand luggage or carry-on bag, as safety regulations may prohibit them from being kept in checked baggage. Confirm with the boat or cruise company the allowed quantity of devices and tobacco sticks for your voyage.
   
• Before boarding, find out whether you need to declare your tobacco heating device and tobacco products at the security checkpoint. You may be asked to demonstrate its functionality by turning it on.
   
• While onboard, remember that using your tobacco heating device may be restricted to designated smoking areas or outdoor spaces. Check with the operator beforehand and seek guidance from the staff once onboard.
   
• Certain cruise lines or ferries offer dedicated IQOS lounges to enjoy your tobacco heating device in comfort. These include: 
   
  • MSC Cruises
  • Costa Cruises
  • Grimaldi Lines
  • Moby Lines
  • Tirrenia
• Protect your device from water, salt, and sand to prevent damage. Consider using an IQOS case for protection against scratches, dust, or water, or opt for a waterproof pouch or bag to keep your device dry and clean. If your device gets wet, avoid using it until it’s completely dry.
   

Travelling by Train With Your Tobacco Heating Device

Whether you're preparing for a short train journey or a transcontinental adventure, it's important to lay down some tracks to make the trip a pleasant one.

• Store your tobacco heating device in your hand luggage or carry-on bag, as safety regulations may prohibit them from being kept in checked luggage. Read up on the train operator’s rules beforehand to avoid any issues.
   
• At the security checkpoint, you may need to declare your tobacco heating device and tobacco products, but this requirement varies by train company. Always confirm the specific protocols in advance.

Using your tobacco heating device inside the train is not allowed. However, some long-distance train operators offer designated smoking areas or outdoor spaces where you can use IQOS. Consult the staff for directions to locate these areas.
 
 

Using Tobacco Heating Devices at Your Destination

After a long journey, it's finally time to kick back and unwind. As tobacco heating devices don’t emit smoke or ash, they are less likely to inconvenience others or to leave tobacco odours in your hotel room.

However, it's important to abide by local laws regarding the use of tobacco heating devices in a foreign country, as well as to be respectful of people around you. Regulations regarding heated tobacco products may vary between countries, so you need to do your homework before arriving.

Moreover, since your destination could have different weather than where you came from, there are a few things you need to do to keep your IQOS device in working order.
 

• Cold Weather 
  In cold weather, especially during a winter getaway, it's essential to keep your tobacco heating device warm and dry. If your device has been exposed to extreme cold, gradually warm them up before use. Watch for the flashing white LED light on your IQOS device, which tells you it's too cold. For added warmth, store your device and HeatStick or SMARTCORE STICKS™ in an inside pocket close to your body.
   
• Hot Weather  
  In hot weather, such as beach outings, keep your IQOS away from direct sunlight and excessive heat. Avoid leaving them in cars or in enclosed spaces under the sun. If they become too hot, allow them to cool gradually. Look out for the flashing white LED light, which signals overheating.

Also, you can consider registering your IQOS device for accidental damage cover, to give you continuous protection during your travels. 
 
 

Seeking Help for Your Tobacco Heating Device Abroad

Although you’re unlikely to face any major issues with your IQOS while abroad, these are some potential problems you should watch out for:

• Running out of battery or losing the charger 
• Difficulty finding replacement devices in your destination country 
• Damaging or misplacing your device  
• Customs or authorities confiscating or seizing your device  
• Device malfunction or poor performance 

To avoid running into those problems, consider the following steps: 

• Charge your device before travelling and carry a spare charger 
• Securely pack your device in your hand luggage or carry-on bag 
• Get familiar with customs regulations and declare your device and products if necessary 
• Regularly inspect and properly maintain your device 
   

If you encounter any issues with your IQOS while traveling, you may also visit the IQOS support section online. If you prefer a more personal touch, you can look for nearby IQOS stores or service points for assistance.  
 
 

Troubleshooting FAQs

Even after reaching out to customer service, you may still face issues with your tobacco heating device that require additional troubleshooting.  

 

Here are some frequently asked questions: 
 

1. What should I do if my tobacco heating device gets wet?
    

   Immediately turn it off and gently dry it with a soft cloth. Avoid using heat sources like hair dryers or direct sunlight, as this may cause further damage. Only use your device once it's completely dry. If issues persist after drying, contact the manufacturer or retailer for assistance.
    

2. What if I misplace my tobacco heating device?
    

   If you're an Android user, consider using the IQOS app to locate it, if available in your area. Alternatively, if you have travel insurance covering lost items, file a claim with your insurance provider. You can also visit nearby IQOS stores to get a replacement device at no additional cost.
    

3. What if my tobacco heating device malfunctions?
    

   Check if it's still under warranty and covered by the International Assistance program in your destination country. If eligible, visit the nearest IQOS store for repair or replacement.

Traveling with your tobacco heating device can be a rewarding experience, if you follow some simple guidelines. Whether you're flying, driving, taking a cruise, or riding the train, remember to double check if you can bring your device and accessories along for the journey. And come back to this guide any time you need to take your IQOS devices on the road!

 

BONUS TIP: Enjoy Seamless Travel with IQOS ILUMA 

For newcomers to IQOS, the new IQOS ILUMA provides a next level experience powered by SMARTCORE INDUCTION SYSTEM^TM technology. IQOS ILUMA has no blade and doesn’t ever need to be cleaned, making it an ideal travel companion.  


Suggested Reads: 

1. Guide To Airport Smoking Lounge Around the World
2. Discover IQOS ILUMA - the newest IQOS device
3. E-Cigarette & Tobacco Heating Device Battery 101: Why Does Battery Die So Fast & How to Make It Last Longer?
    

(Disclaimer: This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.)