IQOS 2.4Plus is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 40℃. 

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

a. Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care Customer Care 1800-88-3858 or visit Facebook IQOS Customer Care page or ask for assistance at the nearest IQOS Care Center.

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not  charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction

To resolve the issue, you may try the following:

a. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Care Customer Care 1800-88-3858 or visit Facebook IQOS Customer Care page or ask for assistance at the nearest IQOS Care Center.

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

IQOS 2.4Plus has the following new features:

• IQOS Holder: faster charging (up to 35% faster)
• IQOS Holder vibration
• More robust Pocket Charger (improved latch)
• Brighter, white lights on IQOS Holder display
• Auto cleaning cycle replaces manual cleaning

IQOS Holder vibration:

• Vibration begins and a light pulses when you press and hold the Heating Button. This indicates the beginning of the experience (that you can enjoy a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
• Vibration and blinking begin when there are 30 seconds or 2 puffs left.  This indicates that the IQOS Holder will switch off automatically.
Auto cleaning:
• Auto cleaning is automatically triggered every 20 charges, after the IQOS Holder has finished its charging process.
• During auto cleaning, the user will observe a longer charging process of the Holder (recharge – cleaning – recharge) and constant pulsing white lights.