Your IQOS device is designed to provide up to 6 mins and/or 14 puffs per use, whichever comes first. You can follow these steps to make sure you are getting the most out of your IQOS experience:

• Let the device heat up for 20 seconds to generate aerosol.
• Leave time between puffs to allow the holder to properly heat the tobacco and generate aerosol.
• Ensure you haven’t used the same consumable twice.

Cleaning the device always helps to improve your IQOS experience. Check out our how-to videos to learn more.

If your IQOS ORIGINALS isn’t performing optimally, it may be time for a cleaning. You can use the dual cleaning tool for a quick and easy clean or bring your device to the nearest IQOS Authorised Centre for a free cleaning service.

To remove the tobacco stuck in the IQOS heater, please follow these steps:

• Let it cool down for at least 30 seconds. Start by tapping the device gently on a hard surface to dislodge the blockage.
• Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber. Use cleaning sticks to remove other pieces of tobacco residue as needed.
• Learn more about how to clean your device..

If you can’t position the holder’s top cap correctly, you might need to clean your device and remove the tobacco residue stuck around the blade. This usually happens when the holder cap isn’t pulled up before removing the used tobacco stick. To remove it, follow the below steps:

• Remove the cap from the holder by sliding it up.
• Gently tap the cap to the table. Use an IQOS cleaning stick and sweep the interior of the cap to remove the last bits of tobacco.
• Apply the same process with the holder. Refrain from exerting stress to the blade.
• Insert the cap back to the holder correctly.

If the cap on the pocket charger doesn’t close, please follow these steps to clean your device:

• Always use original cleaning tools and sticks from IQOS.
• Clean your holder, holder cap, and connectors between your holder and the pocket charger.
• Change your holder cap every 6 months.
• Watch the tutorials on how to clean your device.