Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
A red blinking light can occur on:

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.

• Holder status light: Holder malfunction -> Please, perform a reset of the IQOS device. You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset

Still no luck? Please contact Customer Care 1800-88-3858 or visit Facebook IQOS Customer Care page or ask for assistance at the nearest IQOS Care Center.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

ProtectPlus™ System hosts a number of technological improvements:

• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable performance
• new technology provides longer battery life
• heating chamber of your Holder has been redesigned for improved reliability