Last updated: February 1, 2024

Introduction

You have been guided here in connection with your use of the IQOS Customer Support Website (the “Website”) that is operated by a member of the Philip Morris International group of companies.

Who are we? We are a member of the Philip Morris International group of companies.

How do you accept these terms? If you use the Website, you accept these terms of use (“Terms”). If you do not agree to be bound by these Terms, do not use the Website. These Terms will be drawn to your attention before you log on to the Website for the first time. These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website, those may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adults aged 18 years and above residing in Malaysia (“Intended User”). If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this will be name, age, NRIC (or equivalent document), country of residence and e-mail address/telephone number. We will process this in accordance with our Privacy Policy (see the “Privacy and Cookies” section below for more information.)

Registration and your information

If you want to use the Website, you’ll have to create an account. You should do this before you purchase an IQOS device. It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account without notice to you. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in Malaysia as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk.
• You may not frame, link or deep-link to the Website to any website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Policy. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Policy and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Although we do our best to provide an informative Website that will provide you with information on the proper usage, maintenance, and care for your IQOS device, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

• it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
• we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
• we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
• that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
• that access to the Website will be uninterrupted, or error-free; and
• that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these Terms, or caused by technologically harmful material or actions (such as virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of Malaysia (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in Malaysia for any action to enforce these Terms.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact our IQOS Customer Support at 1800-88-3858 or contact us via www.iqos.com if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the Website.

E-Commerce Order and Return Policy

The terms and conditions under this “E-Commerce” section governs all sales and purchases of products via the Website. All transactions and orders fulfilment arising out of this Website are managed by our appointed E-Commerce partner (which may be changed from time to time without any notice). For more information about our E-Commerce partner, please see Contact Us (“E-Commerce Partner”).

By placing your order on the Website, you agree that the terms and conditions under this “E-Commerce” section shall be entered into between you and the E-Commerce Partner. Philip Morris International group of companies are not responsible for any disputes arising from the sales and purchase of any products through the Website.

The term “we” under this “E-Commerce” section shall refer to the E-Commerce Partner only.

We reserve the right not to accept any orders received by us. Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment and/or suspected fraud
• The identification of a pricing or product description error
• Our inability to deliver to your specified delivery address
• You not meeting the eligibility criteria set out in these Terms, including us suspecting that you are not the age of 18 and above

You can make payment for your order by various methods available on our website. The following terms shall apply to the below types of payment:

Credit Card

• Credit card payment option is available via our Payment Service Provider (“PSP”). Our PSP accepts all major credit cards in Malaysia.

Online Banking

• By choosing this method, payment for the products will be remitted to our PSP’s account for the total amount charged for your order (including any applicable taxes, fees and handling costs). The transaction is only payable in Ringgit Malaysia.
• For the time being, our PSP accepts online bank transfers from all major banks in Malaysia.

E-Wallet

• E-Wallet option is available via our our Payment Service Provider (“PSP”). Our PSP accepts GrabPay, Maybank QRPay, TnGDigital & Boost.

Our PSP handles your credit card and online banking information in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Delivery of the products shall be made to the address specified in your order. If delivery is delayed by more than 10 working days, you may contact us to cancel the order and we will refund you any money paid. We require a person aged 18 years and above to sign for the delivery. Without this, we cannot complete the delivery and our IQOS Customer Support will contact you to make alternative arrangement if delivery is not possible.

You need to keep the receipt of the delivered products in case of future reference to us about it.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provided us and arrange for cancellation of the order, or delivery to an alternative delivery address.

Fast delivery indicates the delivery time of receiving your order may take a minimum of 48 hours upon order confirmation.

The 48-hours delivery is based on the estimated delivery speed of our appointed delivery service provider. It is subjected to unforeseen delays.

Click and Collect Orders can only be collected from your selected outlet upon receiving confirmation from the outlet that your order is ready for collection. You should receive a confirmation call within 2 -3 working days of placing your order. Collection must be done by the person who placed the order.

We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on the website are correct. Although we aim to keep the website as up to date as possible, the information including the product descriptions appearing on this website at a particular time may not always be updated.

Returns & Refunds

• Returns are eligible only for orders placed via the IQOS.com E-Commerce section and orders that are registered upon purchase. Orders placed on other e-marketplaces or outlets are not eligible.
• Returns are allowed 14 days upon successful delivery of order.
• Opened, used and unopened packages are allowed.
• You must provide us with your Name, Contact Number, Order Number, Order Date, Reason of Return and a clear image of the item intended for return based on the Returns form.
• If any of the requested details is incomplete, we reserve the right to reject the returns request.
• The device / accessory returned must match the device accessory ordered from IQOS.com, in the Order stated.
• Upon approval of the return request, refund for payments made via credit card/e-wallet principal will take 7-14 working days and will be refunded to your card/e-wallet account.
  Refunds for payments made via online banking will take 7-14 working days from the date you provide us with your bank account details. We will contact you for such purpose.
• We reserve the rights to change the IQOS.com E-Commerce Returns & Refunds Policy without prior notice.

Day 1: Seek & win activation

1. The Tatler Dining Festival featuring IQOS Seek & Win Activation (“Campaign”) is organized by Philip Morris (Malaysia) Sdn Bhd (“Organiser”) and will occur on 22nd November 2024 (“Campaign Period”), unless extended or shortened, without need for any prior notice.

ELIGIBILITY

2. All nicotine users residing in Malaysia who are 18 years old or above who would otherwise continue to smoke and who are following the IQOS Malaysia (Official) Facebook or Instagram account are eligible for this Campaign, subject to meeting the criteria as set within the Campaign Mechanics thereinafter.
3. To acknowledge and consent to our privacy notice in https://www.pmiprivacy.com/global/en/consumer/
4. The following persons are NOT eligible to win:
   Permanent and contract employees of Philip Morris (Malaysia) Sdn. Bhd. (including its subsidiaries and related companies) and their respective immediate family members (e.g. spouse, children, parent, brother or sister).

CAMPAIGN MECHANICS & CAMPAIGN PRIZE

5. To participate in the Campaign, participants are required to complete the following steps:
    

6. During the Campaign period, winners will be eligible to redeem the following prizes:
    

7. Participants are entitled to multiple chances of winning the Campaign Prize via this Campaign. Each IQOS sticker found is equivalent to one (1) prize redemption through spinning the capsule machine.
8. The Campaign Prize received should not be used to purchase nicotine or tobacco products.
9. Prizes are on a while-stocks-last basis. The prizes won shall be final & conclusive.

GENERAL TERMS RELATING TO THE CAMPAIGN PRIZE

10. By participating in the Campaign, the participant agrees to be bound by these Terms and Conditions (as modified and varied from time to time).
11. The Campaign Prize is non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the Campaign Prize with other product of approximately equivalent value at any time with prior notice.
12. The Organiser reserves the right to decline or terminate your participation in the Campaign or not to honor the Campaign Prize if there is suspicion of fraud or any illegal activity.
13. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the Campaign Prize.
14. Where the Campaign Prize is offered by a third-party merchant, the Campaign Prize is offered solely by the merchant under such terms and conditions as may be determined by the merchant. Any dispute arising from or in connection with the Campaign Prize offered by the merchant shall be resolved by the participants directly with the merchant. If any disputes(s) arise out of the terms and conditions applicable to the Campaign Prize, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any redemption as a result of such dispute(s).
15. The title in the Campaign Prize and any risk of loss or damage to the Campaign Prize will pass to the winner upon delivery of the Campaign Prizes to such winner. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen Campaign Prize where such defect, loss, or damage in respect of the Campaign Prize is not due to the fault and/or negligence of the Organiser.

GENERAL TERMS

16. The Organiser’s decisions on all matters relating to the Campaign will be final and binding.
17. To the fullest extent permitted by law, the Organiser here by excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to the Campaign. By participating in this Campaign, each participant is agreeing that they will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that they may incur, in connection with the Campaign.
18. The Organiser will not be liable for any default due to any act of God, war, riot, strike, lockout, industrial action, fire, flood, drought, storm, epidemic, pandemic, technical or system failure or any event beyond the reasonable control of the Organiser.
19. The Organiser reserves the right as it deems fit to vary or change any of these terms and conditions from time to time or cancel, terminate, withdraw, or suspend this Campaign and/or replace this Campaign with another similar campaign or program with prior notice. Such variation, changes, cancellation, termination, withdrawal, or suspension will be notified by posting on the Organiser’s website (“Website”) or in any other manner as the Organiser deems fit. In this respect, the participant’s participation in this Campaign also signifies his/her agreement to access the Website at regular intervals to view these terms and conditions and to ensure that they are kept up to date with any variations or changes which the Organiser may effect from time to time. Participants also agree that their continued participation in this Campaign will constitute their acceptance of these terms and conditions (as varied from time to time).
20. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.
21. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.
22. If you have questions on why we collect your personal data and how we process your personal data, you can refer to our privacy notice in https://www.pmiprivacy.com/global/en/consumer/
23. For more information about the Campaign, you may contact IQOS Care Team hotline at 1800-88-3858 for more information. You may also reach out to us on our social media channels on Facebook on https://www.facebook.com/iqos.mys or on Instagram on https://www.instagram.com/iqos_my/

Day 2 & 3: Lorong Panggung activation

1. The Tatler Dining Festival featuring IQOS activation on Lorong Panggung (“Campaign”) is organized by Philip Morris (Malaysia) Sdn Bhd (“Organiser”) and will commence from 23rd November 2024 to 24th November 2024 (both dates inclusive) (“Campaign Period”), unless extended or shortened, without need for any prior notice.

ELIGIBILITY

2. All nicotine users residing in Malaysia who are 18 years old or above who would otherwise continue to smoke and who are following the IQOS Malaysia (Official) Facebook or Instagram account are eligible for this Campaign, subject to meeting the criteria as set within the Campaign Mechanics thereinafter.
3. To acknowledge and consent to our privacy notice in https://www.pmiprivacy.com/global/en/consumer/
4. The following persons are NOT eligible to win:
   Permanent and contract employees of Philip Morris (Malaysia) Sdn. Bhd. (including its subsidiaries and related companies) and their respective immediate family members (e.g. spouse, children, parent, brother or sister).

CAMPAIGN MECHANICS & CAMPAIGN PRIZE

5. To participate in the Campaign, participants are required to complete the following steps:
    

6. During the Campaign period, winners will be eligible to redeem the following prizes:
    

7. Participants are only entitled to one (1) chance of winning the Campaign Prize via this Campaign. Repeated entries will be counted as a single entry. The Campaign Prize is restricted to a single prize per winner only.
8. The Campaign Prize received should not be used to purchase nicotine or tobacco products.
9. Prizes are on a while-stocks-last basis. The prizes won shall be final & conclusive.

GENERAL TERMS RELATING TO THE CAMPAIGN PRIZE

10. By participating in the Campaign, the participant agrees to be bound by these Terms and Conditions (as modified and varied from time to time).
11. The Campaign Prize is non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the Campaign Prize with other product of approximately equivalent value at any time with prior notice.
12. The Organiser reserves the right to decline or terminate your participation in the Campaign or not to honor the Campaign Prize if there is suspicion of fraud or any illegal activity.
13. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the Campaign Prize.
14. Where the Campaign Prize is offered by a third-party merchant, the Campaign Prize is offered solely by the merchant under such terms and conditions as may be determined by the merchant. Any dispute arising from or in connection with the Campaign Prize offered by the merchant shall be resolved by the participants directly with the merchant. If any disputes(s) arise out of the terms and conditions applicable to the Campaign Prize, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any redemption as a result of such dispute(s).
15. The title in the Campaign Prize and any risk of loss or damage to the Campaign Prize will pass to the winner upon delivery of the Campaign Prizes to such winner. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen Campaign Prize where such defect, loss, or damage in respect of the Campaign Prize is not due to the fault and/or negligence of the Organiser.

GENERAL TERMS

16. The Organiser’s decisions on all matters relating to the Campaign will be final and binding.
17. To the fullest extent permitted by law, the Organiser here by excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to the Campaign. By participating in this Campaign, each participant is agreeing that they will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that they may incur, in connection with the Campaign.
18. The Organiser will not be liable for any default due to any act of God, war, riot, strike, lockout, industrial action, fire, flood, drought, storm, epidemic, pandemic, technical or system failure or any event beyond the reasonable control of the Organiser.
19. The Organiser reserves the right as it deems fit to vary or change any of these terms and conditions from time to time or cancel, terminate, withdraw, or suspend this Campaign and/or replace this Campaign with another similar campaign or program with prior notice. Such variation, changes, cancellation, termination, withdrawal, or suspension will be notified by posting on the Organiser’s website (“Website”) or in any other manner as the Organiser deems fit. In this respect, the participant’s participation in this Campaign also signifies his/her agreement to access the Website at regular intervals to view these terms and conditions and to ensure that they are kept up to date with any variations or changes which the Organiser may effect from time to time. Participants also agree that their continued participation in this Campaign will constitute their acceptance of these terms and conditions (as varied from time to time).
20. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.
21. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.
22. If you have questions on why we collect your personal data and how we process your personal data, you can refer to our privacy notice in https://www.pmiprivacy.com/global/en/consumer/
23. For more information about the Campaign, you may contact IQOS Care Team hotline at 1800-88-3858 for more information. You may also reach out to us on our social media channels on Facebook on https://www.facebook.com/iqos.mys or on Instagram on https://www.instagram.com/iqos_my/

Share Now

The following terms and conditions apply to the Sharenow Program (“Program”) organised by Philip Morris (Malaysia) Sdn Bhd (“Organiser”). Please read these terms and conditions carefully before participating in the Program. By participating, you agree to be bound by these terms and conditions:

1. The Program is valid from 22nd November 2024 until 24th November, 2024.
2. The Organiser reserves the right to update, cancel, terminate or suspend the Program without prior notice. In the event of any changes to the Program or these terms and conditions, the participants agree that their continued participation in the Program will constitute their acceptance of the said changes.
3. All IQOS registered users are eligible to participate the Program, subject to the following conditions:
   1. The participant must be a registered IQOS/lil user.
   2. The participant must share referral links to 5 Legal Aged Nicotine User (adult smokers aged 18 years or above who would otherwise continue to smoke or consume other nicotine products) in their contact list.
   3. The participant must follow at least one of IQOS’s social media platforms.
   4. The participant is only allowed to participate in the Program once, in which case only one (1) Sharenow is permitted per participant and only one (1) reward will be given per share.
4. The reward for the participation of this Program is a physical RM10 Touch ‘n Go reload pin and it will be given on-the-spot.
5. The rewards received should not be used to purchase nicotine or tobacco products.
6. Where the rewards are offered by a third-party merchant, such rewards are subject to the terms and conditions of the relevant merchant and the participants must use the rewards within the specified durations as determined by the said merchant. Any dispute arising from or in connection with the reward offered by the merchant shall be resolved by the participant directly with the merchant. If any disputes(s) arise out of the terms and conditions applicable to the reward, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any redemption as a result of such dispute(s).
7. Rewards obtained from the Program are non-transferable, non-negotiable, non-refundable and no other cash alternative will be provided.
8. Rewards are given out on an “as is” basis. The rewards shall be used or taken entirely at the risk of the participants. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the rewards.
9. Any names, trademarks or logos used and/or reproduced in any materials (including marketing and the Program materials) in connection with the Program that relates to the rewards are the properties of their respective owners. The Program and the Organiser are not affiliated with, or endorsed or sponsored by, the relevant owners, unless otherwise communicated, and such owners are not part of the Organiser’s group of companies.
10. The Organiser reserves the right to substitute or vary any of the rewards with another reward of equal or greater value should the reward become unavailable without prior notice.
11. The Organiser shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting or arising from your participation of the Program and the redemption and/or utilization of any rewards used.
12. The Organiser shall not be liable to perform any of its obligations in respect of the Program where it is unable to do so as a result of circumstances beyond their control and shall not be liable to compensate the participants in any manner whatsoever in such circumstances.
13. The Organiser reserves the right as it deems fit to vary or change any of these terms and conditions from time to time or cancel, terminate, withdraw, or suspend this Program and/or replace this Program with another similar campaign or program with prior notice. Participants also agree that their continued participation in this Program will constitute their acceptance of these terms and conditions (as varied from time to time).
14. In the event of a dispute, the Organiser’s decision shall be final and binding.
15. The participants shall not be entitled to assign any of the rights or sub-contract any of the obligations herein. The Organiser shall be entitled to assign or sub-contract the whole or any part of its rights hereunder to any third party as may be determined by the Organiser.
16. The invalidity, illegality or unenforceability of any terms hereunder shall not affect or impair the continuation in force of the remainder of these terms and conditions.
17. Where these terms and conditions are prepared in English and any other language(s), in the event of any inconsistency between the English language and the other language(s), the English language version shall prevail and govern in all respects.
18. These terms and conditions of the Program shall be construed, governed and interpreted in accordance with the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

You may have been redirected here from one of our IQOS social media sites (“social media sites”), for example from the Customer Care pages of one of our Social Media Accounts (e.g. Facebook, PMI’s product brands communication accounts on Instagram, etc.) (in this document, we refer to all those accounts together as “Social Media Accounts”.

The Social Media Accounts are intended for adult smokers who want to continue enjoying tobacco products and PMI’s product brands users residing in Malaysia market and by engaging with our Social Media Accounts. You confirm You fulfill these criteria.

Who we are?

We are a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to You, and given our contact details, in the website where this document (“Terms”) is published or on the respective Social Media Accounts accordingly.

How do you accept these Terms?

By using any of our Social Media Accounts, You agree to comply with these Terms. You also agree to comply with any other applicable platforms specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’ Terms of Use, etc.).

Good Conversion Practices and Our Duty to Inform

Before we tell You what You should or shouldn’t do on our Social Media Accounts, here are some things You should know about PMI’s product brands:

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether
2. Minors should not use tobacco or nicotine in any form
3. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products
4. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids
5. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke
6. We support our adult smoke-free product users in their journey to full conversion through education and guidance
7. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently
8. We inform consumers of all relevant safety information about our smoke-free products

Your Contribution

We’ll regularly monitor the Social Media Accounts, responding to and passing on as many useful recommendations as we can. We are glad You are here and expect feedback and passionate conversations but let’s keep it clean and positive.

1. You are responsible for the content You post on Social Media Accounts and we reserve the right to remove any postings that contain:
    
   • Offensive or violent language
   • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
   • Links or comments containing sexually explicit content material
   • Violations of copyright or intellectual property rights
   • Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
   • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
   • Commercial solicitations or the promotion of a competitor
   • Confidential information or trade secrets
   • Impersonate any person or organization
      
2. We reserve the right to ban or block a user posting content as described above and for a pattern of inappropriate postings or as otherwise deemed necessary by us, or remove any posts on our Social Media Accounts, if we do not think that a post complies with these Terms or any other applicable platform specific terms of use. And we shall be under no obligation to notify You of any such decision.
    

3. License to use User Generated Content (“UGC”). We would like to re-use the content that You submit and post. If you would like us to use your content, please send us in Direct Private Message (DM) on our Social Media Accounts.
   
   a) For any UGC that You share with us, you represent and warrant that:

   1. You are current user of IQOS and at least 18 years old (if You do not appear in the selected UGC) or at least 25 years old (if you appear recognizably in the selected UGC);
   2. The UGC is Your original work and does not violate any intellectual property, personality or other rights which belong to a third party;
   3. Your permission to use the UGC under this agreement (“Your License”) does not violate or conflict with Your existing contractual arrangements or applicable laws;
   4. Any people recognizably appearing in the UGC including yourself are at least 25 years old, and that You have permission from those people to: i) photograph, record or film them , ii) include their photograph, sound and/or video in the UGC and iii) if applicable, use their names for being shared by PMI and its affiliates for the purposes listed below with no consideration payable to them, and iv) You provide PMI with a copy of their written permission if PMI requests You to do so.

   
   b) You keep all of Your rights to the UGC, but You hereby grant to PMI and its affiliates, a royalty free, perpetual license to use and copy, including for commercial purposes, the UGC for all lawful purposes including marketing, promoting and/or advertising of PMI’s non-combustible brands, as well as thereto related products, services and promotional materials, at PMI’s sole discretion and without any liability or warranties (express or implied) with respect to our use of it, from the date on which You grant PMI and its affiliates Your License.
   
   c) You grant PMI and its affiliates the rights to reproduce, modify, display and prepare derivative works, publicly perform, display, distribute, broadcast, and otherwise use the UGC, in whole or in part in any way PMI (or any of its affiliates) desires, for the above purposes, in any anticipated media for publication and in any geographies.
   
   d) You allow PMI and its affiliates to use the name, nickname, likeness, pseudonym, rights of publicity, voice, live or recorded performance, autograph, photographs and biographical information of You and any other people included in the UGC in accordance with our privacy notice available at https://pmiprivacy.com/en/consumer and that You have notified any other people included in the UGC of these terms.
   
   e) If the UGC infringes any proprietary rights of any third party or defame or invade the privacy or publicity rights of any person, You will indemnify, defend and hold PMI and its affiliates harmless from and against any and all claims, demands, damages, liabilities, losses, costs and expenses arising from or related to this breach.
   
   f) You agree that Your License is voluntary and You are free to enter into it with PMI.
   
   g) You can opt-out from Your License agreement for future UGC at any time by contacting [email protected] (email id) or by other means following instructions set in the terms of use on our channels, but even after such an opt-out Your License will remain valid and enforceable with respect to any UGC You have granted us Your License and/or posted on our channels, accounts, wherever applicable according to the respective terms of use, before the opt-out. Please consider that processing your opt-out request might take some time, but we will do our best to do it as soon as possible.
   
   h) You can contact [email protected] (email id) for any queries or clarifications regarding Your License, if You believe Your copyright or intellectual property protected material has been used without authorization or if Your privacy or personality rights have been infringed.
   
   i) Your License will be governed by the laws of Switzerland and will be subject to the jurisdiction of courts in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Remember, posts from You or other people do not necessarily represent the views of Philip Morris International. We do not have responsibility for any content or links shared by You or other people. If You want to share this page or its content with Your own community, please, make sure the people who see Your posts are legal age smokers or adult IQOS users.

LIABILITY AND DISCLAIMERS

Your use of our Social Media Accounts is at Your sole risk. Our social media sites are provided on an "as is" and "as available" basis. Where possible, we may restrict Your access to our Social Media Accounts or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that material on our social media sites is no infringing; that access to the site will be uninterrupted or error-free; that our social media sites will be secure; or that information on our social media sites will be complete, accurate or timely.

If anyone brings a claim against us related to Your actions or contributions, You will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

To the fullest extent permitted under applicable law, You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from Your use of or inability to use our social media sites. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, Your loss of profits, loss of data, unauthorized access to and alteration of Your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

Your Privacy

To find out more about how we handle information about you, including what information we collect, the purposes for which we use it, with whom we share it, and how we protect your privacy, please consult https://pmiprivacy.com/en/consumer

Changes to these Terms

We may amend these Terms from time to time without any notice. We encourage You to check these Terms each time You access and use our social media sites in order to stay up-to-date. If you then continue to use our social media sites, Your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

Jurisdiction

The laws of Switzerland govern these Terms and Your use of our social media sites, and You irrevocably consent to the exclusion jurisdiction of the competent courts located in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Right to Assign, No Waivers, Severability

PMI may assign its rights and duties under these Terms to any party at any time without notice to You, unless notice to You is required by applicable law, but this will not affect Your rights or our obligations under these Terms.

Our failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or PMI’s rights. Users should always assume these Terms apply.

If any provision in these Terms is held invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

Thanks for reading. Please enjoy our community!

Social media terms of use and your privacy on this social media page (“Terms”)

We have created our social media sites to foster conversations around who we are, what we do and what it is like to work here. They have not been created to market, advertise or promote our products, brands or securities.

These Terms are intended to ensure that meaningful, constructive, and transparent discussions take place on our social media sites.

By using any of our social media sites, you agree to comply with these Terms. You also agree to comply with any other applicable platform specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’s Terms of Use, etc.).

Our social media sites are not intended for anyone under 18 years of age, and all contributions must be made by people who are 18 years of age or older.

YOUR CONTRIBUTIONS

You are responsible for all contributions you make on our social media sites. We do not make any commitment to respond to every contribution.

We expect all contributions to be polite, and relevant to the topic that is being discussed. Accordingly, your contributions must not:

1. be inappropriate, offensive, abusive, defamatory, racist, hateful, sexist, obscene, homophobic, inflammatory or irrelevant to the topics being discussed;
2. be indecent, sexually explicit or pornographic;
3. be false, inaccurate, misleading or based on rumors;
4. be excessively repetitive or constitute ‘spam’;
5. be threatening;
6. be unlawful;
7. reveal the personal information of any other person;
8. infringe any third party’s intellectual property rights (such as copyright, database rights, trade secrets, confidential information or trademarks);
9. impersonate any other person;
10. offer to sell or solicit an offer to buy any securities of Philip Morris International Inc.;
11. advertise, promote, market or endorse our products and brands; or
12. advertise, promote, market or endorse any other third party, or any third party’s goods, services or brands.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our social media sites constitutes a violation of any applicable law, their intellectual property rights, or of their right to privacy.

The views expressed by other users on our social media sites do not represent our views or values.

MODERATION

We monitor our social media sites to ensure contributions are relevant and comply with these Terms. We are available on our social media sites from Monday to Sunday from 9AM – 6PM

We may (in our sole discretion) prevent any contribution from being posted on our social media sites, or remove any contribution from our social media sites, if we do not think that a contribution complies with these Terms or any other applicable platform specific terms of use. We shall be under no obligation to notify you of any such decision.

One or more violations of these Terms or any other applicable platform specific terms of use may result in your being banned or blocked from our social media sites. Banning or blocking accounts from our social media sites is in our sole discretion.

CUSTOMER SERVICES QUERIES

We do not use our social media sites to respond to customer service queries. Instead, please visit https://www.pmi.com/contact-us for further information on how to submit customer service-related queries.

OUR SOCIAL MEDIA SITES

We do not guarantee that the content we make available on our social media sites is fully accurate, complete, or current. The content is provided for general information only and should not be relied upon or used as the basis for making significant decisions without consulting primary or more accurate, more complete, or more up-to-date sources of information. Any reliance upon the content on our social media sites shall be at your own risk. Our social media sites may contain historical information. Historical information is not necessarily current and is provided for your reference only.

Any “follows,” “likes,” “reposts,” or similar indications by us are not, and should not be construed as being, an endorsement of any kind.

While we have official social media sites on external social media platforms this does not mean that we endorse those platforms or that we are responsible for their products or services.

If you access external social media platforms, you do so at your own risk, and we are not responsible for any losses or other damage you suffer as a result of such use.

You may share content that we post on our social media sites, provided that you do not modify it.

OUR STRUCTURE

Philip Morris International Inc.’s social media sites are operated by the InsidePMI team at Philip Morris Products S.A. Philip Morris International, Inc. is the parent company of Philip Morris Products S.A. The terms “Philip Morris International”, “PMI”, “PMI subsidiaries”, “we”, “us” and “our” refer, as appropriate in the context, to Philip Morris International, Inc., or one or more of its subsidiaries.

COMPLAINTS

If you wish to complain about any contribution posted to our social media sites, please contact our customer care team at [email protected]. When you submit a complaint, please outline the reason for your complaint, and specify where the contribution you are complaining about is located. We may request further information from you about your complaint before we process it. We will then review the contribution and decide whether it complies with these Terms.

INTELLECTUAL PROPERTY RIGHTS

We respect the intellectual property rights of others and we expect you to do the same. You warrant that all the content you post on our social media sites is your own original work, or if it is covered by intellectual property rights owned by a third party, you warrant that the owner of the content has granted you permission to use the content consistent with the manner and purpose of your use.

Using our social media sites to distribute unauthorized copies of copyrighted material is strictly prohibited.

Repeat violations of a third party’s intellectual property rights may result in the banning or blocking of your account from our social media sites. We have sole discretion to take any such action. Any action or inaction of us shall not be construed as any endorsement of any intellectual property rights infringement claim.

Please note that by contributing to our social media sites, you are granting PMI a non-exclusive, worldwide, transferable, sub-licensable, royalty-free right to freely use, display, copy, edit, alter, republish, redistribute, or otherwise use your contribution in any way we decide (whether for commercial or non-commercial purposes) in any media or through any distribution method. You are responsible for ensuring that you can grant us this right.

If you think that any work on our social media sites has been copied in a manner that constitutes an infringement of intellectual property rights, customer care team at [email protected]

LINKS

On our social media sites we may include links to other sites. Some of them might be operated by us, and some of them might be operated by third parties. These links are provided as a convenience to you and as an additional way to access the information in those other sites. We have not necessarily reviewed all the information on other sites and are not responsible for the content of any other sites or for any products or services that may be offered through other sites. We will not be liable for any loss or damage that may arise from your use of them.

Third-party sites may contain information with which we do not agree. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites.

Different terms and conditions may apply to your use of any linked sites. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) to which you may have access through links to other sites are the sole responsibility of the person from whom such content originated.

SECURITIES OF PHILIP MORRIS INTERNATIONAL INC.

We are not providing investment advice through our social media sites, and the information and materials available through such sites should not be regarded as an offer to sell, or a solicitation of an offer to buy, any securities of Philip Morris International Inc. If you decide to use any information or material available through such sites in assessing whether to buy or sell securities of Philip Morris International Inc., please be aware that the information and material generally reflect past performance and historical information only, and that such performance and information is not necessarily an indication of future performance.

YOUR PRIVACY

To find out more about how we handle information about you, including what information we collect, the purposes for which we use it, with whom we share it, and how we protect your privacy, please consult https://www.pmiprivacy.com/global/en/consumer/

LIABILITY AND DISCLAIMERS

Your use of our social media sites is at your sole risk. Our social media sites are provided on an "as is" and "as available" basis. Where possible, we may restrict your access to our social media sites or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that material on our social media sites is no infringing; that access to the site will be uninterrupted or error-free; that our social media sites will be secure; or that information on our social media sites will be complete, accurate or timely.

If anyone brings a claim against us related to your actions or contributions, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

To the fullest extent permitted under applicable law, you understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use our social media sites. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorized access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

LAW AND JURISDICTION

The laws of Switzerland govern these Terms and your use of our social media sites, and you irrevocably consent to the exclusive jurisdiction of the competent courts located in Lausanne, Switzerland for any action to enforce these Terms. We recognize that it is possible for you to obtain access to our social media sites from any jurisdiction in the world, and we have little practical ability to prevent such access. Our social media sites have been designed to comply with the laws of Switzerland. The businesses conducted by the subsidiaries of Philip Morris International, Inc. operate in various countries throughout the world and comply with the laws of the particular jurisdictions in which they operate. If any material on our social media sites, or your use of our social media sites, is contrary to the laws of the place where you are when you access it, those social media sites are not intended for you, and we ask you not to use our social media sites. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

CHANGES TO THESE TERMS

We may change these Terms without informing you. It is your responsibility to check periodically for any changes we make to these Terms. Your continued use of our social media sites following the posting of any changes to these Terms means you accept the changes.

1. How does lil SOLID 2.0 / lil SOLID Ez warranty work?

lil SOLID 2.0 / lil SOLID Ez warranty is valid for 12 months from the date of purchase.

In the case of a malfunction, we will, at our option (but without affecting your statutory rights), repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated lil SOLID 2.0 / lil SOLID Ez User Guide and which are subject to a valid warranty period.

If repair is not possible, replacement will be provided with a product of equivalent functionality. To the extent permitted by local law, the replacement color and/or model are subject to such color and/or model availability. In case of replacement of the product under this warranty, any replacement part becomes your property and the replaced part becomes the property of the company or entity which makes the exchange.

The provisions of this warranty are only valid in the country of purchase.

• We will not be able to replace a faulty lil SOLID 2.0 / lil SOLID Ez with a new one in non-warranty cases. (See "What cases are not covered by the warranty" section below for non-warranty cases)
• Care Plus Program does not apply to lil SOLID 2.0 / lil SOLID Ez.
• Please note that lil SOLID 2.0 / lil SOLID Ez does not have an international warranty.

2. What cases are covered by the warranty?

Damage caused by the fault of the manufacturer or by a certain manufacturing defect, but was not caused by your misuse or reckless behavior of the device, could be considered a warranty case

Examples of potential warranty cases:

• Crashes in the lil SOLID 2.0 / lil SOLID Ez software
• lil lil SOLID 2.0 / lil SOLID Ez is not charging
• The lights on the device are blinking red or not blinking at all
• The battery is not holding charge or is damaged in a different way
• You cannot turn on the new device (just purchased)

3. What cases are not covered by the warranty?

Non-warranty damages include those that have occurred due to careless or improper use of the device.

Examples of non-warranty cases:

• malfunction damage caused by normal wear and tear elements;
• cosmetic damages (such as scratches, dents, broken plastic, etc.) that do not impact the functionality of the product;
• damage caused by misuse, abuse, accidents, unsuitable operating environment, natural disasters, power surge, contact with liquids or fire;
• malfunction due to use with non-compatible consumables, power adaptor or cable;
• damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer;
• damage or malfunction caused by failure to use as described in the associated lil SOLID 2.0 / lil SOLID Ez User Guide;
• normal battery performance depreciation, unless battery failure has occurred due to a defect in materials or workmanship;
• devices containing fully or partially non genuine parts:
• loss or theft of the product or its parts;
• operation of the product in a country for which it was not originally designed or approved.

Where and how to replace lil SOLID 2.0 / lil SOLID Ez

To make a claim under this warranty, please contact your

• Customer Service Centre at 1800-88-3858 for assistance;

or Visit one of our IQOS Authorised Center

• You can find the nearest IQOS Authorised Center on the Store Locator.

IQOS ILUMA

1. How does IQOS ILUMA warranty work?
   Your voluntary warranty period depends on which country you bought your IQOS in. For Malaysia, you'll get 1 year warranty from the day you purchase your device. All you need to do is to contact our Customer Care (available everyday from 9am to 6pm) to activate your device.
   Such warranty extends to repair or replacement of the holder and/or charger of IQOS ILUMA™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
   The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
   If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. The replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
2. What cases are covered by the warranty?
   The one-year warranty covers manufacturing defects beyond repair for IQOS ILUMA electronic devices.
3. What cases are not covered by the warranty?
   1. Uninterrupted and error-free functionality of the product.
   2. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
   3. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
   4. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
   5. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
   6. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
   7. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
   8. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
   9. Product containing fully or partially non-genuine parts.
   10. Product for which serial numbers have been removed or altered.
   11. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided "as-is," without any warranty.
   12. Faults due to improper operation of "autostart" and/or "double-tap" features* that do not impact the functionality of the product.

IQOS ILUMA PRIME

1. How does IQOS ILUMA PRIME warranty work?
   Your voluntary warranty period depends on which country you bought your IQOS in. For Malaysia, you'll get 1 year warranty from the day you purchase your device. All you need to do is to contact our Customer Care (available everyday from 9am to 6pm) to activate your device.
   Such warranty extends to repair or replacement of the holder and/or charger of IQOS ILUMA™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
   The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
   If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. The replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
2. What cases are covered by the warranty?
   The one-year warranty covers manufacturing defects beyond repair for IQOS ILUMA PRIME electronic devices.
3. What cases are not covered by the warranty?
   1. Uninterrupted and error-free functionality of the product.
   2. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
   3. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
   4. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
   5. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
   6. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
   7. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
   8. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
   9. Product containing fully or partially non-genuine parts.
   10. Product for which serial numbers have been removed or altered.
   11. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty.
   12. Faults due to improper operation of "autostart" and/or "double-tap" features* that do not impact the functionality of the product.

IQOS ILUMA ONE

1. How does IQOS ILUMA ONE warranty work?
   Your voluntary warranty period depends on which country you bought your IQOS in. For Malaysia, you'll get 1 year warranty from the day you purchase your device. All you need to do is to contact our Customer Care (available everyday from 9am to 6pm) to activate your device.
   Such warranty extends to diagnose or replacement of the holder and/or charger of IQOS ILUMA™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
   The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
   If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. The replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
2. What cases are covered by the warranty?
   The one-year warranty covers manufacturing defects beyond repair for IQOS ILUMA ONE electronic devices.
3. What cases are not covered by the warranty?
   1. Uninterrupted and error-free functionality of the product.
   2. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
   3. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
   4. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
   5. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
   6. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
   7. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
   8. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
   9. Product containing fully or partially non-genuine parts.
   10. Product for which serial numbers have been removed or altered.
   11. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided "as-is," without any warranty.
   12. Faults due to improper operation of "autostart" and/or "double-tap" features* that do not impact the functionality of the product.

Trade-In Program – Terms & Conditions

Program

1. This Trade-in Programme (“Trade-in Programme”) is organized by VH Distribution Sdn. Bhd., 13-7 Jalan USJ 9/5Q, Subang Business Center, 47620 Subang Jaya ("Seller") and will run from 27^th October 2023 onwards or any other period as announced from time to time.
2. The Trade-in Program allows you to receive a discount on your purchase of the latest IQOS Iluma device, in exchange for your old generation IQOS or lil devices as specified in clause 5 of the terms and conditions ("used IQOS or lil device”).

Eligibility

3. You are only eligible to this Trade-In Programme if: (i) you are an IQOS or lil user aged over 18 years old; (ii) you are registered and your Used IQOS or lil Device is linked in IQOS database; and (iii) your main residence is in Malaysia (iv) and your used IQOS or lil device is not disarticulated and comprises of the pocket charger and holder (which are each in one part), except for IQOS 3 MULTI, lil SOLID 2.0 and lil SOLID Ez.
4. If you own used IQOS or lil Device but: (i) not a registered user in IQOS database; (ii) the said used IQOS or lil device is not linked to your profile although you are a registered user, the Seller will assist to register you in IQOS database and proceed to link your used IQOS or lil Device to your profile. If you have returned your used IQOS or lil Device via post, the IQOS Care Team will contact you for registration purpose.

Trade in Conditions

5. The Trade-In Programme allows you to receive rebate up to RM120 only when you trade-in your used IQOS or lil device (functionable or non-functionable) for a new IQOS ILUMA. You may trade in the following Used IQOS Devices:

• IQOS 2.4
• IQOS 2.4 PLUS
• IQOS 3.0
• IQOS 3 DUO
• IQOS 3 MULTI
• IQOS ORIGINALS DUO
• REFRESHED IQOS 3 DUO
• lil SOLID 2.0
• lil SOLID Ez

(IQOS ILUMA and lil HYBRID devices (“Non-Eligible Devices”) are not eligible for this Trade-In Programme)

6. The prices of the new IQOS ILUMA with the trade in rebate for used IQOS device are as follows:

*Applicable and can be stacked with any ongoing device promotions.

7. The prices of the new IQOS ILUMA with the trade in rebate for used lil device are as follows:

*Applicable and can be stacked with any ongoing device promotions.

8. To participate in the Trade in Programme, you would need to return the device pocket charger and holder (which are each in one part), except for IQOS 3 MULTI, lil SOLID 2.0 and lil SOLID EZ. You are not required to return your charging cable and cleaning tool.
9. The number of used IQOS or lil devices that you can trade-in is one (1) unit only.
10. The trade-in rebate is not transferable to another purchaser, nor exchangeable for cash or credit, whether in part or in full.

How to Trade-in

  11. You may trade-in your used IQOS or lil Device via the following methods:

Miscellaneous

11. By participating in the Programme, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer
12. The Seller’s decisions on all matters relating to the Programme will be final and binding.
13. The Seller reserves the right to cancel, terminate or suspend the Programme with notice. For the avoidance of doubt, any cancellation, termination or suspension by the Seller of Programme shall not warrant any claim or compensation against the Seller for any losses or damages suffered.
14. The Seller reserves the right as it deems fit to vary or change any of these Terms and Conditions with notice.
15. The Seller reserves the right not to accept your Used Device in this Trade in Programme if there is suspicion of fraud or any illegal activity.
16. You may get in touch with IQOS Care Team at 1-800-88-3858 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator
17. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.
18. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

1. The Buyback Program (“Program”) allows users of lil HYBRID Ez devices to receive a one-time RM129 rebate when they buy an IQOS ILUMA device, in exchange for their used and registered lil HYBRID Ez device.​
2. The Program runs from 1st April 2024 to 30th September 2024. The Program period may change without prior notice.​
3. Users’ eligibility to participate in this Program:
   1. A lil HYBRID Ez user aged over 18 years old;
   2. Registered user and his/her used lil HYBRID Ez device is linked in our IQOS database;
   3. Residing in Malaysia.​
4. A user can return up to two (2) units of lil HYBRID Ez devices.
5. After the RM129 rebate is utilised for the purchase of an IQOS ILUMA device, the new device should be linked to the user in our IQOS database.
6. The RM129 rebate is only applicable to IQOS ILUMA device purchases and will not be applicable to any accessories or consumables purchases.​
7. The RM129 rebate is applicable on top of any ongoing device promotions.
8. With the exception of the birthday vouchers, the RM129 rebate is not stackable with other vouchers or programs offered by the company.
9. Any amount spent on purchases below the RM129 rebate is not refundable.
10. The Program is only available in our IQOS Authorised Stores and IQOS.com. To participate in the Program on IQOS.com, kindly contact our Customer Care at 1-800-88-3858.​​
11. The RM129 voucher code shared via participation on IQOS.com is only valid until 30th September 2024.
12. More information on this Program is available through our Customer Care at 1-800-88-3858 or through IQOS Authorised Centre personnel. Users can find IQOS Authorised Centres via https://malaysia.iqos.com/en/store-locator.​​

Virtual Product Demonstration Reward Program – Terms & Conditions
 

1. The Virtual Product Demonstration (VPD) reward program ("VPD program”) organized by Philip Morris (Malaysia) Sdn Bhd of Level 25, 1Powerhouse, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor 47800 ("Organizer”).
    
2. The VPD Program is open to registered users who have purchased/owns a IQOS/lil SOLID device(s) and linked under the registered user’s profile in Malaysia.
    
3. VPD Program is only applicable for device-linked registered users that have purchased their devices from the following channels:
   • IQOS.com official website
   • IQOS Malaysia Authorised Store on Lazada, Shopee, PGMall & Foodpanda
   • IQOS Customer Care
   • Convenience Store or Petrol Marts (Example: 7 Eleven, MyNews, Petronas, etc)
   • Mini Marts, Sundry, Coffee Shops, Mamak
      
4. Eligible registered users may participate VPD Program via calling the IQOS Customer Care at 1-800-88-3858 to request for a session.
    
5. Eligible registered users will be rewarded with a one-time RM20 Touch ‘n Go eWallet credit ("Reward”) upon their device purchase and completion of the Virtual Product Demonstration (VPD).
    
6. The Reward is limited to one (1) redemption per registered user only.
    
7. The Reward will only be released upon successful completion of the Virtual Product Demonstration (VPD) session.
    
8. The Organizer reserves the right to cancel, terminate or suspend the VPD Program, or shorten, extend the Program Period without notice. For the avoidance of doubt, any cancellation, termination, or suspension by the Organizer of the Program shall not warrant any claim or compensation against the Organizer for any losses or damages suffered.
    
9. The Organizer reserves the right not to honor the Reward, or disqualify the eligible registered users from participating the VPD Program if there is suspicion of fraud, any illegal activity, or any activity which is not approved or authorized by the Organizer.

Program

1. What is this End of Year Activity about?
   • Under the End of Year Activity, starting from 1st November – 31st December, you can purchase IQOS ILUMA at a special price of RM249 (RSP: RM329), IQOS ILUMA ONE at RM149 (RSP: RM179), lil SOLID EZ (in color Black or Blue) at RM89 (RSP: RM109) and lil SOLID EZ (in color Rose Gold, White or Mint) at RM59 (RSP:RM109), while allocated stocks last.
   • For the avoidance of doubt, please refer to item 6 below for more information on the Program Boosters.
2. Who is eligible for this End of Year Activity?
   • This End of Year Activity is open to all nicotine users residing in Malaysia who are 18 years old or over who would otherwise continue to smoke. The purchased device should be registered under your name.
   • For the avoidance of doubt, please refer to item 6 below for more information on the eligibility requirements for Program Boosters.
3. What is the duration of this End of Year Activity and Program Boosters?
   • This activity will run from 1st November 2024 until 31st December 2024 (both dates inclusive) unless extended or shortened, while the allocated stocks last without the need for any prior notice.
4. Where can I purchase IQOS ILUMA, IQOS ILUMA ONE or lil SOLID Ez during this End of Year activity?
   • To purchase IQOS ILUMA, IQOS ILUMA ONE and lil SOLID Ez at this special rate, you can visit our online store at IQOS.com, visit our nearest IQOS Authorised Centre or IQOS Partners: IQOS Stores | Heat-Not-Burn | IQOS Malaysia or search for “IQOS Authorised Centre” on Google, call our IQOS Care Team hotline at 1800-88-3858 or visit our Lazada store named “IQOS Authorised Store Malaysia” or visit selected Convenience Stores/Petrol Stations and General Trade outlets.
   • For the avoidance of doubt, please refer to item 6 below for more information on the participating channels for Program Boosters.
5. Can I purchase multiple devices under this End of Year Activity?
   • You can purchase a maximum of five (5) devices per transaction in our IQOS Authorised Centre, IQOS.com & IQOS Care Team. However, a user may only have a maximum of ten (10) devices linked to their profile at any one point.
   • For the avoidance of doubt, please refer to item 6 below for more information on the Program Boosters.
6. Can I stack on-going Program Boosters (Trade-in Program, Referral Program, First Device Voucher Program, Indirect Channel Self Registration Program) during this activity?
   • Yes, you may stack the current on-going Program Booster (Trade-in Program, Referral Program, First Device Voucher Program, Indirect Channel Self Registration Program) together with this activity. However, in the case of Trade-in Program, it is valid for the purchase of IQOS ILUMA PRIME, IQOS ILUMA and IQOS ILUMA ONE only (not valid for lil SOLID Ez).
   • The “IQOS ILUMA Program Boosters” is a limited time booster program involving the existing Trade-in Program, IQOS Referral Program, the First Device Voucher Program and Indirect Channel Self Registration Program (“Program Boosters”) organized by Philip Morris (Malaysia) Sdn Bhd of Level 25, 1Powerhouse, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor 47800 (“Organizer”).
   • The IQOS ILUMA Program Boosters are only in effect from 1st November 2024 – 31st December 2024.
   • For the avoidance of doubt, the IQOS ILUMA Program Boosters are not applicable to the IQOS X Steve Aoki 10 Year Edition devices.
   • The following sets out the additional terms and conditions of the Program Boosters:
     1. IQOS ILUMA Program Boosters | Trade-in Program
        1. All eligible IQOS or lil users who have never traded-in for an IQOS ILUMA device before, will receive an additional RM20 rebate on their new IQOS ILUMA device on top of the relevant trade-in rebate that they may be entitled to under the Trade-in Program, subject to the terms and conditions of the Trade-in Program.
        2. This is applicable for trade-ins performed between 1st November – 31st December 2024 at participating IQOS Authorised Centres nationwide, IQOS Partners, IQOS.com, EMP and Indirect Retails.
        3. Eligibility for IQOS ILUMA Program Boosters | Trade-In program. You are only eligible for this IQOS ILUMA Program Boosters | Trade-In Program if:
           1. You are an IQOS or lil user aged over 18 years old;
           2. You are registered and your Used IQOS or lil Device is linked in IQOS database. This excludes IQOS ILUMA & lil HYBRID Ez device;
           3. Your main residence is in Malaysia; and
           4. Your Used IQOS or lil Device is not disarticulated and comprises of the pocket charger and holder (which are each in one part), except for IQOS 3 MULTI, lil SOLID 2.0 and lil SOLID Ez.
        4. All terms and conditions of the Trade-in Program that is currently running still apply: https://malaysia.iqos.com/en/legal#trade-in
        5. In the event of any inconsistency or ambiguity between the terms and conditions of the Trade-in Program and the terms and conditions of this IQOS ILUMA Program Boosters | Trade-in Program, the terms and conditions of this IQOS ILUMA Program Boosters | Trade-in Program will prevail in any such inconsistency or ambiguity.
     2. IQOS ILUMA Program Boosters | IQOS Referral Program
        1. All eligible IQOS Referral Program Referees (as defined in the respective IQOS Referral programs terms and conditions below) who purchase a new IQOS device using a valid referral code will receive an additional 10% off their purchase on top of the current 10% referral discount, subject to the terms and conditions of the relevant IQOS Referral Program.
        2. This is applicable for purchases via the IQOS Referral Programs (as set out below) made between 1st November – 31st December 2024 at participating IQOS Authorised Centres nationwide.
        3. Eligibility for Program Boosters | IQOS Referral program. Referees have to be:
           1. Adults who would otherwise continue to smoke or use other nicotine products purchasing their first IQOS or lil device OR
           2. Adults who own a previous generation IQOS/ lil device purchasing their first IQOS ILUMA
        4. Program Boosters | IQOS Referral program mechanics:
           1. Adults who would otherwise continue to smoke or use other nicotine products can enjoy an additional discount of 10% off on any lil or IQOS ILUMA devices.
           2. Adults who own a previous generation IQOS/ lil device can enjoy an additional discount of 10% off on any IQOS ILUMA devices.
        5. Applicable IQOS Referral programs
           All terms and conditions of the IQOS Referral Programs that are currently running below still apply:
           1. Referring a Legal Age Nicotine User Friend to Purchase their first lil or IQOS Device
              https://www.iqosreferrer.com/en/terms-and-conditions/
           2. Referring a Legal Age User friend who owns a previous generation IQOS/lil device to Purchase their first IQOS ILUMA
              https://malaysia.iqos.com/en/legal#refer-get-rewarded
        6. In the event of any inconsistency or ambiguity between the terms and conditions of the IQOS Referral Programs and the terms and conditions of this IQOS ILUMA Program Boosters | IQOS Referral Program, the terms and conditions of this IQOS ILUMA Program Boosters | IQOS Referral Program will prevail in any such inconsistency or ambiguity.
     3. IQOS ILUMA Program Boosters | First Device Voucher Program
        1. All eligible adult smokers who purchase a device using a First Device Voucher will receive an additional 10% off their purchase on top of the First Device Voucher discount of 10%, subject to the terms and conditions of the First Device Voucher Program. This additional discount is applicable for the purchase of one (1) device of IQOS Iluma One, IQOS Iluma, IQOS Iluma Prime or lil SOLID ez.
        2. This is applicable for purchases between 1st November – 31st December 2024 at participating IQOS Authorised Centres nationwide and IQOS.com using their existing vouchers.
        3. Eligibility for IQOS ILUMA Program Boosters | First Device Voucher Program.
           This program is open to all adult smokers residing in Malaysia who:
           1. Are 18 years old or over;
           2. Have yet to register as IQOS/ lil users in Malaysia; and
           3. Are already, registered as “Leads” under the specific program of PMM in the IQOS database.
        4. All terms and conditions of the First Device Voucher Program that is currently running still apply: https://cloud.e.iqos.com/TnC_LN3-en In the event of any inconsistency or ambiguity between the terms and conditions of the First Device Voucher Program and the terms and conditions of this IQOS ILUMA Program Boosters | First Device Voucher Program, the terms and conditions of this IQOS ILUMA Program Boosters | First Device Voucher Program will prevail in any such inconsistency or ambiguity.
     4. IQOS ILUMA Program Boosters |Indirect Channel Self Registration Program
        1. All newly and existing registered users who has purchase an IQOS Iluma device from indirect channels only and register via registration microsite or digital trade engagement platform (“DTE”) (“Registered User”) will receive additional RM20 rebate in TNG reload pins via registered email.
        2. Eligibility for IQOS ILUMA Program Boosters | Indirect Channel Self Registration Program. This program is open to all adult smoker who are:
           1. Are 18 years old or over;
           2. Your main residence is in Malaysia
           3. Adults who purchased any of their IQOS ILUMA devices from indirect channels during the program period, provided that this is capped at the first 3 devices. For the purpose of calculating the 3 devices under this IQOS ILUMA Program Boosters | Indirect Channel Self Registration Program, the 3 devices shall include devices registered from 1st November 2023 and onwards.
              
              For illustration purposes, if a person purchased 2 devices between 1 November 2023 and 31 October 2024 (Device W and Device X) and subsequently registered another 2 devices between 1 November 2024 and 31 December 2024 (Device Y and Device Z), then the IQOS ILUMA Program Boosters | Indirect Channel Self Registration Program shall only apply to Device Y, and shall not apply to Device W, X and Z.
        3. This IQOS ILUMA Program Boosters | Indirect Channel Self Registration Program is not applicable for device purchased and/or registered in IQOS Authorized Centre, IQOS.com, IQOS Official Store on Lazada and Shopee, or through IQOS Care Team. For clarity, indirect channels refer to any other channels that are not listed here in this item (D)(iii).
        4. All terms and conditions of the Indirect Channel Self Registration Program that is currently running still apply: https://cloud.e.iqos.com/COnsumer_reg_reward_tnc_en. In the event of any inconsistency or ambiguity between the terms and conditions of the Indirect Channel Self Registration Program and the terms and conditions of this IQOS ILUMA Program Boosters | Indirect Channel Self Registration Program, the terms and conditions of this IQOS ILUMA Program Boosters | Indirect Channel Self Registration Program will prevail in any such inconsistency or ambiguity.
   • How will the stacking work?
      

IQOS ILUMA (RSP: RM329)

*Not applicable for IQOS ILUMA & lil HYBRID Ez devices.

IQOS ILUMA (RSP: RM329)

*Not applicable for IQOS ILUMA & lil HYBRID Ez devices.

lil SOLID Ez – Rose Gold, Mint & White (RSP: RM109)

lil SOLID Ez – Blue & Black (RSP: RM109)

7. Where can I find out more information about this End of Year Activity and/or Program Boosters?
   • You may contact our IQOS Care Team hotline at 1800-88-3858 or reach us via our Live Chat Agents at IQOS.com for more information. Our hotline operates from 07:00AM to 22:00PM daily.
8. Miscellaneous
   • By participating in this End of Year activity and Program Boosters, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer​
   • The Organizer’s decisions on all matters relating to this End of Year Activity and Program Boosters will be final and binding, including without limitation, the applicability of these Program Boosters.
   • The Organizer reserves the right to cancel, terminate or suspend this End of Year Activity and/or Program Boosters without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organizer of these Program Boosters shall not warrant any claim or compensation against the Organizer for any losses or damages suffered.
   • The Organizer reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on our website. Your continued participation in these Program Boosters after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on our website of such changes.
   • The Organizer reserves the right not to accept your participation in this End of Year Activity and/or Program Boosters if there is suspicion of fraud or any illegal activity.
   • You may get in touch with IQOS Care Team at 1-800-88-3858 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator
   • These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.
   • In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

IQOS ILUMA 3-day event deals and post-event referral coin

1. What are the IQOS ILUMA event deals?

• From 12 July – 14 July 2024 you may purchase a new IQOS ILUMA or lil device at a discounted price exclusively at the IQOS ILUMA event at The Starhill.

• All purchases of an IQOS ILUMA Prime and IQOS ILUMA Prime Neon Limited Edition will be entitled to one (1) free wrap during the event. Purchasers may choose from Jade Green, Bronze Taupe, Warm Red and Indigo only and it is on a first-come-first-served whilst stocks last basis.
• All attendees during the event will also receive 2 coins that extends the current event discounts on ILUMA devices until 31 July 2024
•  
  • These coins can be used at any IQOS Authorised Centres nationwide from 12 July - 31 July 2024.
  • These coins can be given to your Legal Age Nicotine User Friends or you can use it yourself to purchase an IQOS ILUMA One or IQOS ILUMA.
  • Attendees may choose to extend the discount to their friends either physically via the coin or digitally via a photo of the coin.
  • The discounted purchase price via the coin at any IQOS Authorised Centers is limited to the purchase of one (1) device only during the period from 12 July 2024 - 31 July 2024.
  • This coin is not eligible for the purchase of IQOS ILUMA Neon Limited Edition devices.

2. Who is eligible to enjoy these deals?

These deals are opened to all nicotine users residing in Malaysia who are 18 years old or above who would otherwise continue to smoke. The purchased device should be registered under you.

3. What is the duration of the deals?

This deal will run from 12 July 2024 – 14 July 2024 (both dates inclusive) at The Starhill and deals extended via the referral coin will be honoured at IQOS Authorised Centres nationwide up until 31 July 2024 while the allocated stocks last without the need for any prior notice.

4. Can I stack on-going programs’ incentives (Leads incentive, Referral program, Trade-in program) during this activity?

Yes, you may stack the current on-going programs’ incentives (Leads incentive, Referral program, Trade-in program) together with this promotion.

5. Can I purchase multiple devices under this activity?

• Purchases made at the event: You can purchase a maximum of five devices per transaction at the discounted price during the event. However, a user may only have a maximum of ten (10) devices linked to their profile at any one point.
• Purchases made via the coin at any IQOS Authorised Centres up till 31 July 2024: You can purchase only one (1) device at the discounted price. A user may only have a maximum of ten (10) devices linked to their profile at any one point.

6. Where can I find out more information about these exclusive deals?

You may find out more here

1. Program

• The Together X Sensorium Referral Contest (“Contest”) is a limited time contest organized by Philip Morris (Malaysia) Sdn. Bhd. of Level 25, 1Powerhouse, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor 47800 ("Organizer”).
• The Contest is only valid from 15 July to 15 August 2024 (“Contest Period”).
• The Participant (as defined hereunder) acknowledges and agrees that the Organizer reserves the sole and absolute discretion to make the final decision regarding the Contest. Any determination made by the Organizer shall be final and binding.
• The Participant acknowledges and agrees that the Organizer reserves the right at any time to modify, vary, amend, change and/or update this Terms and Conditions as we deem fit without prior notice. Any such modifications, variations, amendments, changes and/or updates to this Terms and Conditions shall become effective upon the posting of an updated version on our website. Your continued participation in the Contest after such changes are implemented constitutes your acknowledgement and acceptance of the changes. You are advised to regularly review this Terms and Conditions posted on our website of such changes.
   

2. Eligibility

• The Contest is only open to existing IQOS ILUMA registered users residing in Malaysia (“Participant”).
• Eligibility for the 10 Grand Prizes: In order to qualify for one of the 10 Grand Prizes of an exclusive 4D3N trip to the IQOS Together X Sensorium Tokyo event, each winning Participant must also be a minimum of 20 years old by the event date of 19 Oct 2024, in compliance with Japan's regulations, to access the event. Should the winning Participant not meet the minimum age requirement to qualify for the Grand Prize, they will still be eligible to win one of the 20 Secondary Prizes as well as the Surprise and Delight gift box.
• Employees, affiliates, and immediate family members of the Organizer are not eligible to participate in this Contest.
   

3. Mechanics

• Be a registered IQOS ILUMA user.
• Refer as many of your Legal Aged (18 years old and above) Nicotine Users (Legal aged smokers, e-Vape users, previous generation IQOS/lil users) to purchase and register their first IQOS ILUMA device during the Contest Period under the current IQOS referral program(s)*. Each successful referral counts towards the total referral count for each Participant. You will need to refer at least two (2) Legal Aged Nicotine Users to qualify for the contest.
   

All referrals must be made via the IQOS referral program(s)* and must be trackable by the Organizer.

*All current terms and conditions for the IQOS referral program(s)still apply. For more information, please refer to the links below:
 

Referring an Adult Legal Aged Smoker: https://www.iqosreferrer.com/
 

Referring an existing IQOS/lil User: https://malaysia.iqos.com/en/refer-get-rewarded
 

4. Prizes

• 10 x Grand Prize: An exclusive 4D3N trip to the IQOS Together X Sensorium Tokyo event.
• 20 x Secondary Prizes: One (1) night stay in a 5-star hotel selected by the Organizer worth up to RM700 each.
• All Participants who have successfully referred 2 or more referees to purchase under the Contest during the Contest Period is also entitled to a Surprise and Delight gift box.
• General Notes:
  • Prizes are not exchangeable for cash and not transferrable, and the Organizer reserves the right, at their discretion, to replace the prize with one of similar value.
  • If a winner declines a prize, it will automatically go to the next eligible Participant.
  • The Grand Prize is subject to: (a) a Tokyo trip itinerary(ies) that will be provided by the Organizer and managed at the discretion of the Organizer; and (b) such terms and conditions as may be notified by the Organizer. The Organizer shall not be responsible for any and all losses, liabilities, costs or expenses (whether direct or indirect) incurred or suffered by the winner arising from or in connection with the winner failing to comply with the itinerary or the terms and conditions of the Tokyo trip. If the winner is unable to accept such itinerary(ies) or terms and conditions provided by the Organizer, then the winner agrees to forfeit its right to claim the Grand Prize; and the winner hereby releases the Organizer of all its obligations to the winner in connection with the Grand Prize or the Contest; and the winner shall have no claims whatsoever against the Organizer in respect of the Grand Prize or the Contest.
  • Return flights to Tokyo will depart from Kuala Lumpur International Airport.
  • The winning Participants shall bear any and all liabilities, costs and expenses (including without limitation any incidental costs) to arrive at Kuala Lumpur International Airport at the designated time and shall be responsible (at their own costs) for ensuring that they have all necessary travelling documents (including without limitation valid passports and visas) and satisfy all necessary requirements to enter Japan. The Organizer hereby exclude all liabilities in connection with the winning Participants’ failure to arrive at Kuala Lumpur International Airport at the designated time, failure to obtain all necessary travelling documents or failure to satisfy all necessary requirements.
  • Failure to attend the Tokyo trip after acceptance will require reimbursement of the total cost (up to RM40,000) to the Organizer.
     

5. Winner Selection

• The 10 Grand Prize and 20 Secondary Prize winners will be selected based on the highest number of successful, tracked referrals made by each Participant, ranked in descending order.
• In case of a tie, the first referrer who had reached the total number of successful referrals will win the prize.
   

6. Notification and Claim

• Winners will be notified via email or phone within 30 days after the end of the Contest Period.
• Winners of the Contest must respond within 48 hours via e-mail or phone to claim their prize.
• Failure to respond promptly will result in disqualification of the prize.

Program Period

1. This “IQOS ILUMA Existing Users Referral Program” (“Program“) organized by VH Distribution Sdn. Bhd., 13-7 Jalan USJ 9/5Q, Subang Business Center, 47620 Subang Jaya (“Seller“) will run from 15 July 2024 onwards or any other period as announced from time to time (“Program Period“).

Eligibility

2. Subject to these Terms and Conditions, this Program is only open to existing registered users residing in Malaysia who participate by introducing or referring contacts who are adult smokers aged 18 years or over who would otherwise continue to smoke, also residing in Malaysia during the Program Period based on the mechanics and criteria set out below (“Eligible Persons” or each, an “Eligible Person”).
3. The following persons are NOT eligible to participate in the Program:–
   • Permanent and/or contract employees of the Seller such as, retail consultants (including the Seller’s subsidiaries and related companies);  
   • Permanent and/or contract employees of Concentrix CVG Malaysia Sdn Bhd such as customer care agents.
4. An Eligible Person who participates in the Program and introduces contacts or another person to purchase an IQOS ILUMA device with a unique referral code shall be referred to as “Referrers” or each, a “Referrer” and their referees or introducees shall be referred to as “Referees” or each, a “Referee”. A “Referee” is:
   • An adult smoker aged 18 years or over who would otherwise continue to smoke or use nicotine products;
   • An adult smoker who purchases any IQOS / lil Devices ("Devices").for personal consumption only;
   • A registered user with a device linked to their profile;
   • A “Referee” must not be someone who has never used tobacco or nicotine products or who has quit using tobacco and nicotine products.

Mechanics and Criteria

Referrers shall be entitled to receive rewards stipulated as per Table A according to the mechanics and criteria as stated Table B below:

Table A

Reward

Table B

The Referees shall be entitled to receive a rebate of 10% rebate (refer to point (a) in Table C for more info) of device promotional price(“Reward(s)”) if they fulfil the mechanics and criteria in Table C below:-​

Table C

5. Further:-
    
   • A Referrer will be tagged to the Referee only if the Referee is an existing registered IQOS/lil user with no IQOS ILUMA tagged to their name. The Referee must purchase their IQOS ILUMA at an IQOS Authorised Centre and present the Referrer’s mobile number (as registered with IQOS) as their unique identifying referral code before transaction.
   • A Referrer can provide their unique referral code to an unlimited number of Referees. However, the Referrer is only entitled to receive one (1) Reward for each of their successful Referee with (a maximum number of ten (10) Rewards, cumulatively of Touch ‘n Go eWallet reload PIN.
   • If an Eligible Person is a Referrer in both this Program and PMI&U Program organized by the Seller, the Referrer shall only participate in either one of the programs. For the avoidance of doubt, the Referrer shall be entitled to receive only one (1) Reward for each successful referral. If the Eligible Person is discovered to receive double Rewards from these programs for the same successful referral, the Seller reserves the right not to honor, withdraw and/or terminate the reward.
   • The Rewards for the Referrer is non-exchangeable for cash, or credit, whether in part or in full.
   • The Rewards for the Referrer will be sent to the Referrer via SMS to their registered mobile number in the Seller’s records. It will take up to Thirty (30) days for the rewards to be sent from the date the Referee was successfully registered as a user in the Seller’s records.​
   • The Touch ‘n Go eWallet reload PIN is valid for one (1) month from the date of issuance. It can be redeemed at any Touch ‘n Go eWallet merchant including IQOS Authorised Centres.​
   • The seller shall not be responsible for any expired, lost or stolen Touch ‘n Go eWallet Reload PIN, and it shall not be replaced. The seller retains the right to redistribute the Reload PIN should it be not utilized within one (1) months from date of issuance.​
   • In the event a Referee is referred to the Seller by more than one Referrer (receives more than one unique referral code), it will be up to the Referee to decide which Referrer’s unique referral code to be utilized. The chosen Referrer will then be tagged to the Referee’s profile and be eligible to receive the Referrer’s reward when the Referee purchases an IQOS ILUMA (subject to age verification and mandatory device registration after purchase).​
   • The Seller reserves the right at its sole discretion to perform an audit check on the referral transactions, including but not limited to the eligibility of the Referee(s). In the event that the Referee(s) are discovered to be a non-smoker, or aged 18 years old or below, or not being a genuine purchaser/user of the Devices, or uncontactable by any means, the Seller reserves the right not to honor, forfeits, withdraws or terminates the Rewards if the Rewards have been forwarded to the Referrers, or disqualify the Eligible Person/ Referrer from participating the Program.​
   • The Seller reserves the right at its sole discretion to substitute the Rewards with other products of the equivalent value at any time with prior notice.

Miscellaneous

1. The Seller decisions on all matters relating to the Program shall be final and binding.​
2. The Seller reserves the right to cancel, terminate and/ or suspend the Program without prior notice. For the avoidance of doubt, any cancellation, termination, or suspension by the Seller of the Program shall not warrant any claim or compensation against the Seller for any losses or damages suffered.​
3. The Seller reserves the right as it deems fit to vary or change and/or update any of these Terms and Conditions with notice. These Terms and Conditions may be varied or changed by Seller through an electronic direct mailer (eDM) or in any other manner deemed suitable by Seller.​
4. The Seller reserves the right not to honor the Reward or disqualify the Eligible Person/ Referrer from participating the Program if there is suspicion of fraud, any illegal activity, or any activity which is not approved or authorized by the Seller.
5. By participating in the Program, Referrer and Referee agree to be bound by these Terms and Conditions (as modified and varied from time to time) and any decisions of the Seller.​
6. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.​
7. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.​
8. For questions, inquiries and contact information please refer to malaysia.iqos.com/en/support/iqos/faq or call us at 1800-88-3858.

Good Conversion Practices for PMI’s Smoke-free Products

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.​
2. Minors should not use tobacco or nicotine in any form.​​
3. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.​​
4. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not alternatives to quitting and are not designed as cessation aids.​​
5. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke.​​
6. We support our adult smoke-free product users in their journey to full conversion through education and guidance.​​
7. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently.​​
8. We inform consumers of all relevant safety information about our smoke-free products.​

IQOS.com Store Activity Terms & Conditions  

1. Activities & Gift-with-Purchase (“GWP”) stated on the store banner are valid on the IQOS.com Store.  
2. All Activities & GWP are limited to the available stock only on IQOS.com Store. Valid for the duration mentioned in our store banner or while supplies last, and on a first-come-first-served basis.  
3. Activities & GWP campaign periods are shown on the store banner, indicating the dates and durations of the ongoing activities.  
4. Activities & GWP are conditional upon successful completion of the Age Verification process before and during product delivery. Failure to pass the Age Verification renders these Activities & GWP void.  
5. The TNG credit provided is not meant to be used for the purchase of any nicotine containing products.  
6. Our E-Commerce Partner reserves the right at any time to modify, vary, amend, change and/or update the mechanics of these Activities & GWP vouchers (including but not limited to price, product, GWP, and voucher), Validity Date and these Terms & Conditions without any prior notice.

IQOS Store Lazada Activity Terms & Conditions

1. Activities & Gift-with-Purchase (“GWP”) stated on the store banner are valid on the IQOS Store Lazada.
2. All Activities & GWP are limited to the available stock only on IQOS Store Lazada. Valid for the duration mentioned in our store banner or while supplies last, and on a first-come-first-served basis.
3. Activities & GWP campaign periods are shown on the store banner, indicating the dates and durations of the ongoing activities.
4. Activities & GWP are conditional upon successful completion of the Age Verification process before and during product delivery. Failure to pass the Age Verification renders these Activities & GWP void.
5. The TNG credit provided is not meant to be used for the purchase of any nicotine containing products.
6. VH Distribution Sdn. Bhd. reserves the right at any time to modify, vary, amend, change and/or update the mechanics of these Activities & GWP (including but not limited to price, product, GWP, and voucher), Validity Date and these Terms & Conditions without any prior notice.