To track your oder, please visit CityLink Express Tracking Page and enter your order reference number.

http://www.citylinkexpress.com/MY/Reference.aspx

If you are not present to sign for your delivery, there must be someone over 18 to sign for the order on your behalf at your chosen delivery address.

We constantly strive to provide the best support to all our customers.

Please, contact our Customer Care:

• By phone: 1800-88-3858 (every day from 9:00 A.M. to 6:00 P.M.)
• By Social Media (Facebook IQOS): IQOS Customer Care (every day from 9:00 A.M. to 6:00 P.M.)
• By email:  [email protected]
• Other channels: IQOS Authorised Centres

Warranty replacements for eligible devices can be done via the following channels:

• By phone: 1800-88-3858. Replacement device will be delivered to you
• Other channels: Walk-in to any of our IQOS Authorised Centres