If your IQOS heating blade is broken, we can replace your device at no cost through our accidental damage coverage, which is valid for 12 months from the date of purchase. You can do an eligibility check using our self-diagnostic tool.

Accidents can happen! Here are some tips to avoid breaking the blade:

• Don’t put stress on the blade when cleaning the holder.
• Never twist the tobacco stick in the holder.
• Avoid incorrect insertion of the cap to the holder.

Check our troubleshooting page and the tips section to learn more about cleaning.