IQOS 3 MULTI is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).

Please, perform a reset of your device and try again.

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.


Still no luck? Please contact Customer Care 1800-88-3858 or visit Facebook IQOS Customer Care page or ask for assistance at the nearest IQOS Care Center.

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the session)  - two vibrations

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.