• We call it IQOS ORIGINALS DUO because it provides no smoke. It comes with the same tried-and-trusted HEATCONTROL TECHNOLOGY with a unique ceramic blade that heats tobacco from the inside.

•                     IQOS ORIGINALS DUO is available in 4 vibrant colours: Silver, Slate, Scarlet and Turquoise.

• You can use the IQOS AC Power Adaptor from any previous IQOS device version to charge your device.
• However, please be careful to use the right cable if considering a cable from an older device.

•                     We recommend you to fully charge your new device with the Power Adaptor before using it (up to 120 mins of usage on a full charge).

•                     Once fully charged, press and hold the power button for 4 seconds. Then, insert and pre-heat your HEETS tobacco stick for 20 seconds. Once your device vibrates, it’s good to go!

• You won’t need to because your new device comes with their own AC Power Adaptor and dedicated charging cable.
• But you can also use the AC Power Adaptor from any previous IQOS device version to charge.
• Please ensure to always use the official IQOS Power Adaptor and AC Cable. Refrain from charging your device with non-original cable or power adaptor or a laptop, which may hinder you from fully experiencing IQOS.
• Ensure you are using the USB-C to USB-C Cable that comes with your device. Please note: USB cables from IQOS 2.4/2.4 PLUS are not compatible because they are USB-A (micro-USB cables).

• You should clean your device regularly, after every pack of tobacco sticks. This will ensure your device is at peak condition and will give you optimal smoke-free experience.
• For best results, let your device cool down for at least 30 seconds before using the Dual Cleaning Tool. This will help remove tobacco residue from inside and outside of the heating chamber including around the base of the ceramic blade.
• Our Cleaning Sticks are also provided as an additional help for you to clean your device.
• You can clean more frequently if you wish to do so. However, please ensure you are only using IQOS Cleaning Tools to clean your device. Avoid using household cleaning products.

• IQOS and lil device heats tobacco from the inside, except for the different technologies it uses.
• IQOS contains HEATCONTROL TECHNOLOGY and uses a unique ceramic blade that inserts into the tobacco. Its flat and wide surface maximises the tobacco-heating process. Whereas, lil uses induction-heating with a stainless-steel pin that inserts into the tobacco.
• Both devices provide no smoke. They are smoke-free alternatives, but are not risk-free and provide nicotine, which is addictive.

• IQOS or lil device purchased from IQOS Authorised Centres, IQOS.com can be activated via:

1. Our Retail Consultants at IQOS Authorised Centre. Please speak to them if you need assistance.
2. Call IQOS Care Team at 1800-88-3858.

• If your device was purchased from our official IQOS stores on Lazada, Shopee, PG Mall or Foodpanda, or other authorized IQOS resellers e.g. convenience stores, petrol stations, Pods & Tobacco or other specialty stores, activate your device in these 2 simple steps:

1. Scan the QR code displayed on your device box to access the microsite.
2. Submit the required details and your device’s serial number in the microsite.

In case of doubt, call IQOS Care Team at 1800-88-3858 (operating from Monday to Sunday at 07:00-22:00, including public holidays) or visit the nearest IQOS Authorised Centre for asisstance.

• IQOS ORIGINALS DUO is replacing IQOS 3 DUO.
• While we have changed the name and added 4 new vibrant colour options, it comes in the same form as its predecessor. It is also complemented by an enhanced range of accessories and customization options to fit your style.

• Your warranty period depends on which country you bought your IQOS in. For example in Malaysia, you will get a 1-year warranty from the day you bought your device.
• All you need to do is keep your receipt or take a picture of it as your proof of purchase.
• Click here for more information on warranty.

• IQOS ORIGINALS DUO is the new name for IQOS 3 DUO.
• Easy to use and customizable as it comes in the same form as its predecessor.
• It provides no smoke. 
• New colour options and accessories are available.

• IQOS ORIGINALS DUO is available in 4 vibrant colours: Scarlet, Silver, Turquoise, and Slate.
• The device uses our HEATCONTROL TECHNOLOGY and a unique ceramic blade to optimally heat tobacco from the inside.
• This blade with platinum and gold tracks, inserts into the tobacco stick with all wide surface touching it. This would optimally heat it and a consistent smoke-free experience.
• The Pocket Charger houses our most compact and lightweight Holder* yet. It provides up to 20 sessions to a maximum of 25 sessions including 2 back-to-back uses on one full charge. *Compared to other IQOS models.
• Hundreds of customizable options are available for you. This includes a range of accessories in more colour options for caps, doors and sleeves.
• What’s more, the Dual Cleaning Tool can help clean around the blade of your device more effectively.

• IQOS ORIGINALS DUO contains our patented HEATCONTROL TECHNOLOGY, using a unique ceramic blade to heat tobacco from the inside.
• This blade with platinum and gold tracks, inserts into the tobacco stick with all wide surfaces touching it. This will optimally heat it to a temperature below combustion, which will provides no fire, ash or smoke.

• Yes – you can customize your IQOS ORIGINALS DUO device and make it your own with hundreds of possible colour combinations. You can choose from a range of 12 coloured caps and doors, 6 silicone sleeves, which includes 3 new colours. Also, 3 fabric folios and sleeves for on-the-go convenience.

• For more effective cleaning, why not consider the Dual Cleaning Tool to get into those hard-to-reach spaces around the base of your ceramic blade.

• IQOS ORIGINALS DUO device is designed to work exclusively with Heatsticks. The device’s flat, wide ceramic blade optimally heats the tobacco which releases tobacco vapour.

• The serial number of your device is a fourteen-character code, which is displayed on the side of your Holder.

• For the Pocket Charger: To check the charge level, briefly press and release the Button. The status light will turn ON for 3 seconds to indicate battery status.

- 4 illuminating LEDs indicate your Pocket Charger is more than 75% charged while 1 illuminating LED indicates the need to charge.

- Although, it doesn’t need a full charge to work, we recommend fully charging your device before your first use.

• For the Holder: Press and release the button to check battery charge status.

- 2 illuminated lights indicate your Holder is ready for 2 uses; one light for 1 use and no lights means no charge.

- You can also check Holder status on the Pocket Charger while it is inside. Press and release the Pocket Charger button. 2 rounded lights illuminating indicate 2 uses remain; 1 rounded light indicates 1 use and, no lights mean your Holder has no charge. The Holder can be charged up to 20 sessions with a fully charged Pocket Charger.

• The LED lights on your IQOS device has different meanings. White LED lights indicate your device is carrying out one of the various operations, whereas red LED lights signal that your device is warning for an error.

• Lights on the Pocket Charger:

o Pulsing white rounded lights: This indicates that your Holder is being charged.

o Stationary white rounded lights with short press to the Pocket Charger button. This shows the charge status of your Holder. 2 stationary rounded lights: your Holder is ready for 2 back-to-back uses, 1 stationary rounded light: your Holder is ready for one use.

o Blinking red rounded light: This shows a warning comes from your Holder.

 Your heating blade might be broken. Check your heating blade and if it is broken, visit the nearest IQOS Authorised Centre for further inspection.

 Your Holder might not be getting enough charge from your Pocket Charger. Always use official AC adaptor and power cable with a power outlet. Always clean the contacts between your Holder and Pocket Charger. Watch tutorials on how to charge and how to clean the contacts.

 Your device might need a RESET. Take out your Holder and put it back inside of your Pocket Charger. Press the Pocket Charger button for 10 seconds. Watch the tutorial on how to reset your device.

o Stationary white strip lights with short press to the Pocket Charger button: This shows the charge status of your Pocket Charger.

 4 full white strip lights will indicate that the Pocket Charger is more than 75% charged.

 3 full white strip lights: 50% - 75% charged.

 2 full white strip lights: 25% - 50% charged.

 1 full white strip light: Less than 25% charged.

o 1 flashing white strip light with short press to the Pocket Charger button: Your Pocket Charger is discharged, please charge it with an official AC Adaptor and cable through a power outlet.

o Rapidly blinking one white strip light: The device is not within the operating temperature range (0°C to 50°C) or the Holder needs to be fully recharged using the Pocket Charger.

• Lights on the Holder:

o Pulsing white lights: This indicates that your Holder is pre-heating the tobacco stick or informing you that your experience is going to finish shortly.

o Stationary white lights with a short press to the Holder button: This shows the charge status of your Holder. 2 lights illuminating indicates your Holder is ready for 2 back-to-back uses; 1 light for 1 use and no lights means no charge, and you need to place your Holder inside your Pocket Charger.

o Blinking red light:

 Your heating blade might be broken. Please check your heating blade. If it is broken, visit the nearest IQOS Authorised Centre for further inspection.

 Your Holder might not be getting enough charge from your Pocket Charger. Always use official AC adaptor and power cable with a power outlet and always clean the contacts between your Holder and Pocket Charger. Watch tutorials on how to charge and how to clean the contacts

 Your device might need a RESET. Take out your Holder and put it back inside of your Pocket Charger. Press the Pocket Charger button for 10 seconds. Watch the tutorial on how to reset your device.

o Rapidly blinking one white strip light: The device is not within the operating temperature range (0°C to 50°C) or the Holder needs to be fully recharged using the Pocket Charger.

• Your heating blade might be broken. Check your heating blade and if it is broken, visit the nearest IQOS Authorised Centre for further inspection.

• Your Holder might not be getting enough charge from your Pocket Charger. Always use official AC adaptor and power cable with a power outlet and always clean the contacts between your Holder and Pocket Charger. Watch tutorials on how to charge and how to clean the contacts.

• Your device might need a RESET. Take out your Holder and put it back inside of your Pocket Charger. Press the Pocket Charger button for 10 seconds. Watch the tutorial on how to reset your device.

• It’s simple to check.

• Press and release the Pocket Charger button. The Pocket Charger status lights (strip lights) will turn ON for 3 seconds to indicate battery status, where 4 LEDs illuminating mean it is more than 75% charged and 1 LED illuminating indicates that it is less than 25% charged and your Pocket Charger needs to be charged.