Indeed, AC Power Adaptor is no longer sold with the device. It is now sold separately.

For safe use and optimal charging, you have three options:

• use the IQOS AC Power Adaptor from the previous IQOS devices
• purchase it separately in IQOS stores or on iqos.com
• use a 3^rd party Certified AC Power Adaptor (with the safety certification mark)

Regardless of the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.

If you use a 3rd party Certified AC Power Adaptor, ensure it:

• supplies 10W (5V 2A - 5 Volts 2 Amperes. Indicated on the packaging on the AC Power Adaptor itself).
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol)
• is compatible with the IQOS Cable (type C)
• using lower power will increase the charging time, may cause unproper charging, malfunction or may pose safety risks

Depending on the used model of the AC Power Adaptor, the Pocket Charger may take up to 15 minutes before a light pattern appears.

You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.

Malfunctions induced by 3rd party accessories (including AC Power Adaptor and charging cable) are not covered by the manufacturer’s warranty.

If you use a 3^rd party charging cable, ensure it:

1. it is designed to deliver up to 2 Amperes.
2. has the safety certification mark (it is indicated by CE conformity symbol)
3. If you are experiencing any trouble, please go to your nearest IQOS store so that one of our agents can assist you.
    

AC Power Adaptor was removed to reduce the electronic waste and our carbon footprint.

We are also trying to optimise the cost of the devices in order not to increase price of the device.

If you already have one or several AC Power Adaptors from the previous IQOS devices, you can continue using the same AC Power Adaptor.
If you purchase IQOS for the first time, you can buy it at IQOS stores or on iqos.com.

Yes, 5V 3A (5 Volts 3 Amperes) can be used to charge IQOS ILUMA devices. However, the charging current will remain at 5V 2A.

For optimal charge with the 3rd party Certified AC Power Adaptor, ensure it:

• supplies 10W (5 Volts and/or 2 Amperes) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol)

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.

The best AC Power Adaptor to charge IQOS ILUMA will be 5V 2A (5 Volts 2 Amperes) or above.

Also, ensure the product has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol).

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.

Overpowered AC Power Adaptor can be used (5V 2A or above). However, the charging current will remain at 5V -2A.

Low-powered AC Power Adaptor will result in longer charging time.

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.

Yes, they can be used as long as the AC Power Adaptor can provide enough power (>=10W). Otherwise, the charging time will be longer.

You can purchase IQOS AC Power Adaptor separately in IQOS stores or on iqos.com

If you decide to purchase a 3rd party AC Power Adaptor, ensure that it:

• supplies 10W (5 Volts and/or 2 Amperes) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol)

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
Note: we cannot provide the list as we cannot control the 3rd party AC Power Adaptor quality.

We cannot advise you on any specific brand because we are not assessing their quality.

However, if you prefer to charge your device with a 3rd party Certified AC Power Adaptor, please, ensure it:

• Supplies 10W (5 Volts and/or 2 Amperes) or above.
• Using lower power will increase the charging time.
• Has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol).

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
Note: we cannot provide the list as we cannot control the 3rd party AC Power Adaptor quality.

The overall cost of the components and the transportation costs are constantly increasing.

We take proactive steps to offset these increases and we try to optimise the costs so that the device price does not go up.

On top of that, the AC Power Adaptor was removed to reduce the electronic waste and our carbon footprint.

If you already have one or several AC Power Adaptors from the previous IQOS devices, you can continue using the same AC Power Adaptor.

If you purchase IQOS for the first time, you can buy it at IQOS stores or on iqos.com

Yes, they can be used.

For optimal charge with the 3rd party Certified AC Power Adaptor, ensure it:

• supplies 10W (5 Volts 2 Amperes) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol)

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.

We advise you to purchase an IQOS AC Power Adaptor at IQOS stores or on iqos.com

The cost is RM 50

AC Power Adaptor itself doesn’t provide power; it acts as a regulator channeling power from the source to the device.

IQOS AC Power Adaptor can take power voltage ranged 100-240V and it follows USB Standard of outputting 5V.

Device has over voltage protection mechanism and no charging is allowed if incoming voltage goes over 6.8V. We recommend using certified 5V/2A AC Power Adaptor.