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How to change my password/email?
You may login to your IQOS profile > Select My Account > Update your email
Alternatively, you may contact our IQOS Care team to register your device via phone at 1800 88 3858, email, livechat or our social media page.
Refer here https://malaysia.iqos.com/en/contact-us
Account name/password forgotten?
Please visit malaysia.iqos.com and click on forgot password, followed by entering your login email.
How can I delete my profile?
You may walk in to our IQOS Authorised Center or contact our IQOS Care team to delete your regitered profile via phone at 1800 88 3858, email, livechat or our social media page.
Refer here https://malaysia.iqos.com/en/contact-us
How to unsubscribe from the distribution list for commercial offers?
You may unsubscribe from our marketing / commercial email distribution list from below:
(i) Click "Unsubscribe" from our marketing distribution email received
(ii) Login to your profile via IQOS.com and perform the following:
IQOS profile > Select My Account > Update your Communication Options to stop receiving our commercial offers.
(iii) You may also walk in to our IQOS Authorised Center or contact our IQOS Care team to delete your regitered profile via phone at 1800 88 3858, email, livechat or our social media page.
Refer here: https://malaysia.iqos.com/en/contact-us
How can I easily register my IQOS device?
You may login to your IQOS profile to register your device:
Select My Account > My Devices > Add Device > You can key in your device serial number.
Alternatively, you may contact our IQOS Care team to register your device via phone at 1800 88 3858, email, livechat or our social media page.
Refer here https://malaysia.iqos.com/en/contact-us
How do you use my personal information?
Disclaimer: To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them. This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice. You should review our Privacy Noticeand Cookie Notice before using the Website and, like these Terms, we may change them at any time.
If I have any further questions, who should I contact?
You may contact our IQOS Care team to register your device via phone at 1800 88 3858, email, livechat or our social media page.
Refer here: https://malaysia.iqos.com/en/contact-us
How to change my password/email?
You may login to your IQOS profile > Select My Account > Update your email
Alternatively, you may contact our IQOS Care team to register your device via phone at 1800 88 3858, email, livechat or our social media page.
Refer here https://malaysia.iqos.com/en/contact-us
Account name/password forgotten?
Please visit malaysia.iqos.com and click on forgot password, followed by entering your login email.
How can I delete my profile?
You may walk in to our IQOS Authorised Center or contact our IQOS Care team to delete your regitered profile via phone at 1800 88 3858, email, livechat or our social media page.
Refer here https://malaysia.iqos.com/en/contact-us
How to unsubscribe from the distribution list for commercial offers?
You may unsubscribe from our marketing / commercial email distribution list from below:
(i) Click "Unsubscribe" from our marketing distribution email received
(ii) Login to your profile via IQOS.com and perform the following:
IQOS profile > Select My Account > Update your Communication Options to stop receiving our commercial offers.
(iii) You may also walk in to our IQOS Authorised Center or contact our IQOS Care team to delete your regitered profile via phone at 1800 88 3858, email, livechat or our social media page.
Refer here: https://malaysia.iqos.com/en/contact-us
How can I easily register my IQOS device?
You may login to your IQOS profile to register your device:
Select My Account > My Devices > Add Device > You can key in your device serial number.
Alternatively, you may contact our IQOS Care team to register your device via phone at 1800 88 3858, email, livechat or our social media page.
Refer here https://malaysia.iqos.com/en/contact-us
How do you use my personal information?
Disclaimer: To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them. This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice. You should review our Privacy Noticeand Cookie Notice before using the Website and, like these Terms, we may change them at any time.
If I have any further questions, who should I contact?
You may contact our IQOS Care team to register your device via phone at 1800 88 3858, email, livechat or our social media page.
Refer here: https://malaysia.iqos.com/en/contact-us