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Care you can count on.

Using IQOS is easy. Learn how to use, clean and charge your device to experience the best of IQOS.

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying smoke-free moments with no ash to worry about.   *Terms and conditions apply.

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If you are entitled for a replacement, you won’t have to leave your home or wait long for your new device to arrive with our Rapid Replacement service.

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We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from home. Services vary from country to country.

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Get professional device diagnosis and deep cleaning to keep your IQOS device at its peak performance.

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Something we haven’t covered?
There are several ways you can reach us.

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Live chat

Chat with our IQOS experts in real time. Available every day from 9am to 6pm. Just drop them a message and they’ll say hello within seconds.

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Email

Write to us. Our inbox is never too full.

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Phone Call

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.

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