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Care you can count on.

An IQOS ILUMA PRIME device. An IQOS ILUMA PRIME device.

IQOS ILUMA PRIME
An IQOS ILUMA device. An IQOS ILUMA device.

IQOS ILUMA
An IQOS ILUMA ONE device. An IQOS ILUMA ONE device.

IQOS ILUMA ONE
IQOS 3 DUO Icon IQOS 3 DUO Icon

IQOS ORIGINALS DUO
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lil SOLID Ez
iqos-3 iqos-3-hover

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First Steps

Using IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS, and find quick tips

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Troubleshooting

Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

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Rapid Replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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International Assistance

Get support on holiday or a business trip. We're only ever just a call away.

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