and extend the life of your device with our free Complete service in-store.
Your device aerosol flow will be tested before and after the service to show you the improvement.
We’ll clean your IQOS device charger and holder including the blade and the cap, remove any tobacco residue to improve the airflow and heating process for an optimal experience.
We’ll give your IQOS device a professional check-up to make sure it’s running as it should be, with a firmware upgrade if it is needed.
Visit us for a Complete service now in-store.
Taking care of your IQOS device is easy.
It is recommended to clean your device after every 20 uses. With regular cleaning, firmware updates and support from our team – your IQOS device can last longer.
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 7am to 10pm. Just give them a message and they’ll say hello within seconds.
Send us an email
Write to us. Our inbox is never too full.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.