English
Shop
Explore products and buy
Celebrate 10 years of smoke-free.
Services & Privileges
Upgrade with Trade-In
Get the best possible IQOS experience
and extend the life of your device with our free Complete service in-store.
What your Complete service includes:
Before/After testing
Your device aerosol flow will be tested before and after the service to show you the improvement.
Professional cleaning
We’ll clean your IQOS device charger and holder including the blade and the cap, remove any tobacco residue to improve the airflow and heating process for an optimal experience.
Firmware upgrade
We’ll give your IQOS device a professional check-up to make sure it’s running as it should be, with a firmware upgrade if it is needed.
Visit us for a Complete service now in-store.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 7am to 10pm. Just give them a message and they’ll say hello within seconds.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.