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Care you can count on.

IQOS Iluma Prime IQOS ILUMA PRIME.

Newer Devices
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IQOS 3
IQOS 3 MULTI Icon IQOS 3 MULTI Icon

IQOS 3 MULTI
IQOS 2.4 PLUS Icon IQOS 2.4 PLUS Icon

IQOS 2.4 PLUS
IQOS 2.4 PLUS Icon IQOS 2.4 PLUS Icon

IQOS 2.4
Lil SOLID 2.0 Lil SOLID 2.0

lil SOLID 2.0

First Steps

Using IQOS 3 MULTI is easy. Learn how to use, clean, and charge your IQOS 3 MULTI, and find quick tips.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 MULTI device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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Complete service: Professional Device care

Get a full professional maintenance for your IQOS device at any IQOS store.

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Got a question?
Find the answer in our FAQs.
FAQs

Something we haven’t covered?
There are several ways you can reach us.

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Live chat

Chat with our IQOS experts in real time. Available every day from 9am to 6pm. Just drop them a message and they’ll say hello within seconds.

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Send us a mail

Write to us. Our inbox is never too full.

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Phone Call

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.

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