English

Care you can count on.

IQOS Iluma Prime An IQOS ILUMA PRIME device.

Newer Devices
iqos-3 iqos-3-hover

IQOS 3
IQOS 3 MULTI Icon IQOS 3 MULTI Icon

IQOS 3 MULTI
IQOS 2.4 PLUS Icon IQOS 2.4 PLUS Icon

IQOS 2.4 PLUS
IQOS 2.4 PLUS Icon IQOS 2.4 PLUS Icon

IQOS 2.4
Lil SOLID 2.0 Lil SOLID 2.0

lil SOLID 2.0

First Steps

Using IQOS 2.4 is easy. Learn how to use, clean, and charge your IQOS 2.4, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 device.

Learn more

Accidental Damage Coverage

If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying smoke-free moments with no ash to worry about.   *Terms and conditions apply.

Learn more

Rapid Replacement

If you are entitled for a replacement, you won’t have to leave your home or wait long for your new device to arrive with our Rapid Replacement service.

Learn more

International Assistance

We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from home. Services vary from country to country.

Learn more

Complete service: Professional Device care

Get a full professional maintenance for your IQOS device at any IQOS store.

Learn more
Got a question?
Find the answer in our FAQs.
FAQs

Something we haven’t covered?
There are several ways you can reach us.

icons-64-iqos-coach-light-theme

Live chat

Chat with our IQOS experts in real time. Available every day from 9am to 6pm. Just drop them a message and they’ll say hello within seconds.

Chat with us
Email icon.

Email

Write to us. Our inbox is never too full.

Email us
Phone icon.

Phone Call

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.

Call us