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Care you can count on.

Using lil SOLID 2.0 is easy. Learn how to use, clean, and charge your lil SOLID 2.0 for the best smoke-free experience.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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Get a full professional maintenance for your lil SOLID 2.0 at any IQOS store.

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Something we haven’t covered?
There are several ways you can reach us.

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Live chat

Chat with our IQOS experts in real time. Available every day from 9am to 6pm. Just drop them a message and they’ll say hello within seconds.

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Phone Call

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.

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