What is IQOS?
Heated tobacco, real progress
We move forward, we IQOS
Discover the science
Explore products and buy

Meet the new IQOS Originals DUO
Learn about its HeatControl Technology and new vibrant colours.

Simple means easy
lil SOLID 2.0 is an all-in-one heated tobacco device.

Meet the new IQOS Originals DUO
Learn about its HeatControl Technology and new vibrant colours.
What is IQOS?
What is IQOS?
Heated tobacco, real progress
We move forward, we IQOS
Discover the science

Discover the new IQOS ORIGINALS DUO
2 back-to-back uses & new, vibrant colours. Learn more.
Welcome to IQOS 3 MULTI Care
Using IQOS 3 MULTI is easy. Learn how to use, clean, and charge your IQOS 3 MULTI, and find quick tips.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 MULTI device.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our coaches in real time. They’re available every day from 7am – 10pm. Just give them a message and they’ll say hello within seconds.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.