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Take your lil SOLID Ez to an IQOS store
for a complete service check-up.
The benefits of Complete service
Ensure your lil SOLID Ez is working at its best
Clean you lil SOLID Ez regularly to enjoy the best possible experience
Keep your lil SOLID Ez in optimal condition for longer
What your Complete service includes
Before/After testing
We will test your lil SOLID Ez capability to deliver the aerosol with each experience. We do the test before and after Complete service to show you the improvement.
Professional cleaning
We’ll clean your lil SOLID Ez, including the heating pin and the cap, remove any tobacco residue to improve the airflow and aerosol passage for the best possible experience.
Firmware update
We’ll give your lil SOLID Ez device a professional check-up to make sure it’s running as it should be, with a firmware upgrade if it is needed.
Frequently Asked Questions
What is Complete service?
Complete Service is an always-on complementary professional lil SOLID Ez device maintenance service helping you get the most out of your lil SOLID Ez. This free service will help you keep your device in optimal condition for longer while ensuring a satisfying lil SOLID Ez experience. Why not bring your device in store for a check-up? Our experts will give your device a complete check-up, testing for aerosol flow and performing a professional clean.
What services are included Complete service?
Your Complete Service includes:
(i) Before/After Testing
Our experts will use a machine to test your device’s aerosol flow. By testing before & after the service, you’ll be able to see the improvement the service provides.
(ii) Professional Cleaning
Our experts will clean your lil SOLID Ez & the stainless-steel heating pin. Any tobacco residue found will be removed to improve the airflow & heating process of your device for a satisfying experience.
Who can benefit from Complete service?
All our lil SOLID Ez device users can receive the Complete Service free of charge as it is a complementary maintenance activity offered to ensure you enjoy a consistent usage experience & optimal device performance.
Why should I make use of Complete service?
You get the best possible experience from your lil SOLID Ez device when it’s well-maintained. By using our free Complete Service & putting your device into expert hands, we will help you to keep it in optimal condition for longer with a professional maintenance so you can enjoy a satisfying lil SOLID Ez experience.
How can I get a Complete service?
Complete Service is only offered at our IQOS Authorised Centres. Simply walk-in to any IQOS Authorised Centre & request for a Complete Service from our friendly experts. You may find the IQOS Authorised Centre nearest to you on https://malaysia.iqos.com/en/store-locator.
How often can I make use of Complete service?
You can request for Complete Service at our IQOS Authorised Centres as often as you’d like when you think your lil SOLID Ez device could do with a bit of extra care.
Is it possible to fix my broken device through Complete service?
If you suspect that your lil SOLID Ez device is broken, you can bring it to our IQOS Authorised Centres for troubleshooting & further checks. Our experts will perform diagnostic tests on your lil SOLID Ez device, & depending on the scenario, will be able to assist you in resolving it.
Something we haven’t covered?
There are several ways you can reach us.
There are several ways you can reach us.
Live chat
Chat with our IQOS experts in real time. Available every day from 7am to 10pm. Just drop them a message and they’ll say hello within seconds.
Phone Call
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.