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Welcome to IQOS lil SOLID 2.0 Care

Using lil SOLID 2.0 is easy. Learn how to use, clean, and charge your lil SOLID 2.0, and find quick tips.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Something we haven’t covered?
There are several ways you can reach us.

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Use our live chat

Chat to our coaches in real time. They’re available every day from 7am – 10pm. Just give them a message and they’ll say hello within seconds.

Let's chat
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Send us a mail

Write to us. Our inbox is never too full.

Email us
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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch