What is IQOS?
Heated tobacco, real progress
We move forward, we IQOS
Discover the science
Explore products and buy

Meet the new IQOS Originals DUO
Learn about its HeatControl Technology and new vibrant colours.

Simple means easy
lil SOLID 2.0 is an all-in-one heated tobacco device.

Meet the new IQOS Originals DUO
Learn about its HeatControl Technology and new vibrant colours.
What is IQOS?
What is IQOS?
Heated tobacco, real progress
We move forward, we IQOS
Discover the science

Discover the new IQOS ORIGINALS DUO
2 back-to-back uses & new, vibrant colours. Learn more.
International Assistance Service
Care where you are



With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

Available in over 40 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 7am to 10pm. Just give them a message and they’ll say hello within seconds.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.