IQOS International Assistance - IQOS Warranty Worldwide

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A gold IQOS DUO device on an orange copybook

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Something we haven’t covered?
There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 7am to 10pm. Just give them a message and they’ll say hello within seconds.

Let's chat

Send us an email

Write to us. Our inbox is never too full.

Email us

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch

Meet the new IQOS Originals DUO

Simple means easy

Meet the new IQOS Originals DUO

Discover the new IQOS ORIGINALS DUO

Enjoy privileges

International Assistance Service

With you wherever you go

You’re never overlooked overseas

Available in over 40 countries

There for you as you travel

Something we haven’t covered?
There are several ways you can reach us.

Use our live chat

Send us an email

Write to us. Our inbox is never too full.

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Meet the new IQOS Originals DUO

Simple means easy

Meet the new IQOS Originals DUO

Discover the new IQOS ORIGINALS DUO

Enjoy privileges

International Assistance Service

With you wherever you go

You’re never overlooked overseas

Available in over 40 countries

There for you as you travel

Something we haven’t covered?There are several ways you can reach us.

Use our live chat

Send us an email

Write to us. Our inbox is never too full.

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Something we haven’t covered?
There are several ways you can reach us.