International Assistance Service
Care where you are
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
Available in over 40 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 7am to 10pm. Just give them a message and they’ll say hello within seconds.
Send us an email
Write to us. Our inbox is never too full.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.