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Care you can count on.

IQOS Iluma Prime An IQOS ILUMA PRIME device.

Newer Devices
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IQOS 3
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IQOS 3 MULTI
IQOS 2.4 PLUS Icon IQOS 2.4 PLUS Icon

IQOS 2.4 PLUS
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IQOS 2.4
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lil SOLID 2.0

First Steps

Using IQOS 3 is easy. Learn how to use, clean, and charge your IQOS 3, and find quick tips.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 device.

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Accidental Damage Coverage

If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying smoke-free moments with no ash to worry about.   *Terms and conditions apply.

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Rapid Replacement

If you are entitled for a replacement, you won’t have to leave your home or wait long for your new device to arrive with our Rapid Replacement service.

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International Assistance

We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from home. Services vary from country to country.

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Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Got a question?
Find the answer in our FAQs.
FAQs

Something we haven’t covered?
There are several ways you can reach us.

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Live chat

Chat with our IQOS experts in real time. Available every day from 9am to 6pm. Just drop them a message and they’ll say hello within seconds.

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Email

Write to us. Our inbox is never too full.

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Phone Call

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.

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