Troubleshooting your IQOS 2.4 PLUS

Sometimes the problem can be a lack of battery power. Here’s how to check if your device is fully charged.

1. Press the button on your IQOS 2.4 PLUS until you see the battery lights at the bottom. If they don’t turn on, press and hold the button for four seconds until you see the small light turn on. The battery lights should stay on when you press the button again.
2. If you’re not seeing any lights, then charge your IQOS 2.4 PLUS by closing the lid and using the official IQOS AC Power Adaptor and cable for at least twenty minutes. However, to get your device brimming with power, we recommend your charge it up for seventy-five minutes.
3. You’ll be able to tell when your device is fully charged because the battery status lights will turn off.

We’re all connected to different devices these days, so charging your device through your laptop is a handy way of making sure you have full power. But it’s useful to bear in mind that USB ports don’t offer the same level of power as an electrical outlet, so we’d always recommend the latter.

If you’re finding it difficult to draw on your HeatStick, your IQOS 2.4 PLUS could be in need of a clean. Gently use our cleaning tool and cleaning sticks to reduce tobacco build-up and make sure you get the some-free experience you know and love.

Your IQOS 2.4 PLUS works best between 0° and 50° C. If the temperature goes too high or too low, you might see a red light on your IQOS 2.4 PLUS Pocket Charger.

If you think your device is too hot, head to a colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so.