Welcome to IQOS 2.4 Care
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our coaches in real time. They’re available every day from 7am – 10pm. Just give them a message and they’ll say hello within seconds.
Send us a mail
Write to us. Our inbox is never too full.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.