What is a New ProtectPlus™ System?
IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:
• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance
• new technology provides longer battery life
• electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability
* Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.
How can I upgrade the firmware of my IQOS 3 Pocket Charger to use it with IQOS 3 DUO Holder?
If you already have an IQOS 3 device and would like to use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, you might need to upgrade your firmware.
To understand whether your current IQOS 3 requires an upgrade, do the following:
1. Fully charge your IQOS 3 DUO Holder and insert it in the IQOS 3 Pocket Charger
2. Press the Pocket Charger button to check the Holder status light:
a. If the light blinks once – need upgrade
b. If the light blinks twice – no need for upgrade
You can upgrade the firmware of your device in the IQOS Store. It is free of charge.
After the upgrade you will be able to charge and use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger.
How can I register my device by using NFC or QR code?
There are two ways to access the IQOS website for registration: with NFC tap or QR code:
1. Registration by using NFC Tap:
o tap your smartphone on the device’s door to open web interface on your phone’s screen
o fill in required information to register. Note, that the device’s serial number is automatically populated.
2. Registration by using QR code:
o scan QR code on the device packaging (the folio inside the packaging that contains user documents) to open web interface
o take a picture of the label on the packaging to capture the serial number of your device
o device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device
o fill in required information to register your device
How to activate NFC function?
If your phone hosts a NFC chip, just activate your NFC in your phone’s settings menu.
The two devices will connect automatically when you bring them close to each other (less than 4 cm apart) and IQOS webpage will open. That’s it.
What is the optimal IQOS 3 DUO device functioning temperature?
IQOS 3 DUO is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0°C and 50°C.
What do device vibrations mean?
IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end) - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
How does IQOS 3 DUO adapt to my rhythm of consumption?
IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.
Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.
If you need the second use right away, your Holder is instantly ready for it.
If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again.
In most cases, you can charge Holder back to at least one experience faster than Holder
How to check the Holder status for available uses?
You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:
To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged
To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use
On IQOS 3 DUO P. Charger On IQOS 3 P. Charger*
* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.
How can I reset my IQOS 3 DUO device?
You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.
IQOS DUO - Can I charge IQOS 2.4/2.4+ Holder with the IQOS 3 DUO Pocket Charger and vice versa?
IQOS DUO - Should I always fully charge my Pocket Charger battery?
IQOS DUO - How long does it take to fully charge the device?
IQOS DUO - How can I check the charge level of the battery?
How is IQOS 3 DUO different from the previous devices? - DUO
What is a New ProtectPlus™ System?
IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:
• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance
• new technology provides longer battery life
• electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability
* Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.
How can I upgrade the firmware of my IQOS 3 Pocket Charger to use it with IQOS 3 DUO Holder?
If you already have an IQOS 3 device and would like to use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, you might need to upgrade your firmware.
To understand whether your current IQOS 3 requires an upgrade, do the following:
1. Fully charge your IQOS 3 DUO Holder and insert it in the IQOS 3 Pocket Charger
2. Press the Pocket Charger button to check the Holder status light:
a. If the light blinks once – need upgrade
b. If the light blinks twice – no need for upgrade
You can upgrade the firmware of your device in the IQOS Store. It is free of charge.
After the upgrade you will be able to charge and use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger.
How can I register my device by using NFC or QR code?
There are two ways to access the IQOS website for registration: with NFC tap or QR code:
1. Registration by using NFC Tap:
o tap your smartphone on the device’s door to open web interface on your phone’s screen
o fill in required information to register. Note, that the device’s serial number is automatically populated.
2. Registration by using QR code:
o scan QR code on the device packaging (the folio inside the packaging that contains user documents) to open web interface
o take a picture of the label on the packaging to capture the serial number of your device
o device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device
o fill in required information to register your device
How to activate NFC function?
If your phone hosts a NFC chip, just activate your NFC in your phone’s settings menu.
The two devices will connect automatically when you bring them close to each other (less than 4 cm apart) and IQOS webpage will open. That’s it.
What is the optimal IQOS 3 DUO device functioning temperature?
IQOS 3 DUO is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0°C and 50°C.
What do device vibrations mean?
IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end) - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
How does IQOS 3 DUO adapt to my rhythm of consumption?
IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.
Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.
If you need the second use right away, your Holder is instantly ready for it.
If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again.
In most cases, you can charge Holder back to at least one experience faster than Holder
How to check the Holder status for available uses?
You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:
To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged
To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use
On IQOS 3 DUO P. Charger On IQOS 3 P. Charger*
* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.
How can I reset my IQOS 3 DUO device?
You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.