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Welcome to IQOS Care

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Something we haven’t covered?
There are several ways you can reach us.

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Use our live chat

Chat to our coaches in real time. They’re available every day from 7am – 10pm. Just give them a message and they’ll say hello within seconds.

Let's chat
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Send us a mail

Write to us. Our inbox is never too full.

Email us
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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch