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Care you can count on.

We’re by your side as you take the next step on your journey with IQOS.

Experience IQOS

Visit us in-store

Get support

Care you can count on

Enjoy privileges

Made to inspire you

Experience IQOS

Get support

Enjoy privileges

Create an IQOS account, link your device now to unlock your extended care and support.
Sign up now
Hands unboxing a new IQOS device.

Experience IQOS

In-store guided trials, guidance and support.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Experiences are better shared.

Recommend IQOS to an adult friend* and you can both be rewarded with our Referral program.

Refer a friend
*Adults who would otherwise continue to smoke or use other nicotine products.
A person takes a new IQOS device from its packaging.

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance and techniques to help you get the best from your device.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

See support services
*Services available upon device registration. Terms and conditions apply.
Hands holding an IQOS ILUMA PRIME.

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

Rewards and privileges

Enjoy special offers on your favourite products, rewards for referring a friend* to IQOS and more.

Trade-in

Trade in your device for a discount on a new IQOS.

*Adults who would otherwise continue to smoke or use other nicotine products.
Got a question?
Find the answer in our FAQs.
See FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find your nearest IQOS store with our store locator.

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Phone

Give us a call at 1800-88-3858.

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Email

Write to us. Our inbox is never too full.

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Facebook

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