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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Experience IQOS

Visit us in-store

Get support

Care you can count on

Enjoy privileges

Made to inspire you

Experience IQOS

Get support

Enjoy privileges

Link your device and benefit from our care and support services

Discover more
Create an IQOS account, link your device, benefit from our care and support services.
Discover more
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Experience IQOS

In-store guided trials, guidance and support.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Experiences are better shared.

With our Referral Program when you recommend IQOS to an adult friend*, you can both be rewarded.

Refer a friend
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
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Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

See support services
*Services available upon device registration. Terms and conditions apply.
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Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

Rewards and privileges

Enjoy special offers on your favourite products, voucher for referring a friend* to IQOS and more.

*Adult who would otherwise continue to smoke or use other nicotine products.
Got a question?
Find the answer in our FAQs.
FAQs

Want to chat?
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Store locator

Find a local IQOS shop with our store locator.

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Phone

Give us a call on 1800-88-3858

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Email

We promise to get back to you within 24 hours.